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Nice Recording Voice System Engineer

Company: Genesis10
Location: Jersey City
Posted on: July 1, 2020

Job Description:

Genesis10 is currently seeking a Network System Engineer with our client in the financial industry in their Jersey City, NJ location. This is a 12 month + contract position. W2 Only No Corp to Corp and No Visa transfers or CPT accepted Rate 73.50 - 75 Max on w2 with healthcare benefits Remote Now onsite only after Covid 19 pandemic is all over Responsibilities This role requires extensive experience with Nice Recording Voice systems to manage daily operational risk, drive consistency and flawlessness of execution, and communicate effectively with business stakeholders The role also involves coordination and oversight over delivery of numerous large-scale and complex initiatives including the transformation of multiple global sites and thousands of trading positions from legacy to strategic platforms Manage the transition of technology change and complex technical projects in the Nice Recording environment Translate request into technical scope of work Evaluate user impact to features and functionality Work with Product, Architecture and Engineering, and Vendor to define migration execution strategy including pre-implementation, cutover, and post-change validation tasks Coordinate user training and define overall curriculum and schedule Develop risk mitigation plan for pre, during, and post transformation Ensure migration process adheres to change control, security, compliance, and regulatory requirements Participate in communication plan and creation of user notifications Ensure proper understanding, documentation, and implementation of business requirements Effectively communicate overall program and status updates to key business stakeholders Effectively communicate upcoming migrations project work to senior tech leadership Manage pilots and modify plan as needed Change validation and oversight for all migrations Monitor adoption success post migration Day 1 support and escalation post migration Drive global consistency in documentation and approach to execution and checkouts for projects and maintenance work Manage weekly global peer review of all upcoming changes in the Trader Voice environment Coordinate and oversee resource assignment and execution of changes in the Trader Voice environment Effectively communicate and provide regular status updates to senior tech leadership during change execution Properly validate and assess risk of all changes in the Trader Voice environment and represent at appropriate change boards Act as primary liaison and escalation point for business users for Trader Voice Partner with global counterparts to ensure alignment and consistent approach across regions Demonstrate extensive technical hands-on experience working in large Nice Recording Systems environments Demonstrate extensive hands-on experience with Nice recording features and how different business groups utilize them Demonstrate extensive experience with Nice Recording Systems migrations and refresh projects Requirements Broad working knowledge of IPC endpoints and platforms including IQMAX, Pulse, Alliance, and Unigy Broad working knowledge of private line and hoot solutions Experience with voice recording integration Experience with dial tone integration via QSIG and SIP Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years of relevant experience in lieu of degree 7+ years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions Must have exceptional time management skills, be customer oriented and have strong organizational, execution, and delivery skills Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support Ability to interact effectively with all levels of customers and leadership Ability to handle multiple tasks simultaneously and respond under pressure Advanced proficiency in Microsoft Office Suite Strong presentation skills with ability to effectively communicate orally and in writing Able to work as a W2 employee of Genesis10 (no Corp-to-Corp) If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10 Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, MFDV"

Keywords: Genesis10, Jersey City , Nice Recording Voice System Engineer, Other , Jersey City, New Jersey

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