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LeafFilter: Customer Care Representative - Full Time 2nd Shift

Company: LeafFilter
Location: Jersey City
Posted on: September 15, 2020

Job Description:

Why Work at LeafFilter?LeafFilter Gutter Protection (a Leaf Home Solutions Company) has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we’ve crafted a team of the very finest to ensure we make a difference…both to the homeowners we support and to the staff that’s at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we’re looking for someone just like you to make our team extraordinary.Primary Purpose:Inbound & Digital Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.Expected Start Date: 9/21/20Class Size: 10 HiresLocation: Hudson Corporate CampusShift: Full Time 2nd Shift Monday-Thursday from 3pm-10pm and either Saturday from 9am-3pm OR Sunday from 2pm-8pmEssential Duties and Responsibilities:Answer inbound calls received through multiple lead generation channels in a prompt and professional fashionInitiate outbound calls for digital advertisement sales leads generatedServe as initial point of contact for potential customer via phone and emailReview information provided by customer to confirm accuracy, determine availability for in-home sales consultationDocument and update customer interaction within customer relationship management (CRM) systemOvercome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possibleDe-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolutionExceed customer service expectations by providing an outstanding experience to every potential customerAdhere to schedules while maintaining an acceptable level of service, customer satisfaction and qualityPromote teamwork through consistency, reliability and group cohesivenessMinimum Skills and Competencies:Must possess effective verbal and written communication skills and other web-based programsMust possess multi-tasking proficiency in ability to type while speaking to customersAbility to work independently as well as in a team environmentMust be customer-oriented and able to effectively trouble shoot and resolve customer questions and concernsAbility to adapt to new situations and learn quicklyHigh level of flexibility in a constantly changing environmentAbility to make decisions quickly by balancing company guidelines and customer needsHigh degree of dependability, motivation and flexibilityAbility to workthe following hours: Monday-Thursday from 3pm-10pm and either Saturday from 9am-3pm OR Sunday from 2pm-8pmDesired Skills:Previous experience in a dynamic call center or customer service roleAre we your company?LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. We’re a big company with a small company feel. We have ambition and drive and we’re in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America’s largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.What do we offer?Industry leading compensation packageFull and FREE Medical, Dental, and Vision benefits after 90 days401k retirement savings planPaid Time OffWellness programs including gym reimbursementAkron METRO FlexRide transportationEndless opportunity for growth and advancementLeaf Home Solutions Awards and Accolades: (2020)Inc. 5000’s fastest growing companies in America for eight straight yearsQualified Remodeler Magazine’s Top 500 List: 4th Largest RemodelerRemodeling Magazine’s Top 550 List: 2nd Largest RemodelerSix-time Top Workplace Award Winner by Cleveland Plain DealerPhysical Requirements:Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.For immediate consideration please send your resume to sdehoff@leaffilter.com #IND123 #CB

Keywords: LeafFilter, Jersey City , LeafFilter: Customer Care Representative - Full Time 2nd Shift, Other , Jersey City, New Jersey

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