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IT Asset Administrator

Company: Ariel Partners
Location: Jersey City
Posted on: November 20, 2020

Job Description:

OBJECTIVE To provide IT asset administration and related functions for end-user computing and cellular devices (e.g. desktop, laptop, tablet, iPhone, Android and iPad.) SCOPE OF WORK The Project Staffing Contractor shall serve as an iPhone, Android, iPad (Cellular Device) contractor working for the Technology Customer Service Unit within the Technology Department, which is responsible for providing support for the Agencyrsquos end-user computing and cellular devices. Under the direction of the Senior Systems Administrator, the IT Asset Administrator will support the day to day end-user computing and cellular related needs and questions. The successful candidate will work independently as well as with both contractor and staff resources of different Units and Departments throughout the Agency to deliver work products RESPONSIBILITIES Assist end users via telephone, e-mail and in person, with a wide range of questions, problems and requests with their computer and mobile needs. Collaborate with Agency Units and Departments on projects for deployment of end user equipment and assets Editing and modifying computer asset information in ServiceNow as needed to ensure appropriate accountability of equipment. Identify idle assets and work with all Departments to ensure the assets are appropriately redeployed or retired. Accept and validate all computer and computer related asset deliveries. Validate and attest that deliveries match the Purchase Order. Scan all delivered computer and computer related equipment and forward information to appropriate Contractor and PA staff. Provide computer equipment from stock room to build bench for customer orders. Monitor and track incidents and trouble call in current ServiceNow ticketing system in support of the incident and problem management process recognize high priority tickets and take action within the expected response time. Update all assigned tickets capturing troubleshooting activities and resolution. Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved. Maintain accurate inventory of devices and provide weekly inventory counts to Customer Service management and validate against ServiceNow reports. Must be proactive with other divisions within the Technology Department to stay on top of potential orders. Advise as to what potential orders are in pipeline. Build, maintain, deploy, support and troubleshoot mobile solution presently in place. Distribute enterprise applications for iOS devices. Train end users on iOS device technology. Deploy security and device management policies. Effectively communicate with all levels of internal management. Maintain Intune compliance health Assist with Intune cleanup and management. Record decommissions of devices and keep for storage. Assist with disposal of devices. EXPERIENCEQUALIFICATIONS Associate Degree in Computer Science, Telecommunications or related field experience Must have a minimum of 4 years extensive knowledge of computer, mobile computing and telephony, including but not limited to device management and deployment, understanding application and operating systems (Windows, iOS, and Android platforms) Excellent English oral, written and listening communication skills Excellent analytical and problem-solving skills. Proficiency with Microsoft Office Suite Experience with IT Service Management Software Strong organizational skills Strong customer service skills HIGHLY DESIRABLE Mobile Device Management (MDM) Mobile Application Management (MAM) ServiceNow In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hireoffers. If you are interested in getting more information about this opportunity, please contact Irina Rozenberg mailto at your earliest convenience. At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges we are on their short list. We are looking for team members who share our values of Integrity to do the right thing even when it hurts Commitment to the long term success and happiness of our customers, our people, and our partners Courage to take on difficult challenges, accept new ideas, and accept incremental failure and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.

Keywords: Ariel Partners, Jersey City , IT Asset Administrator, Other , Jersey City, New Jersey

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