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Tech Client Associate

Company: Hays Talent Solutions Llc
Location: Jersey City
Posted on: November 23, 2020

Job Description:

THIS ROLE WILL START REMOTELY DUE TO COVID-19 RESTRICTIONS Tech Client Associate Role Tech Client Associate Location Weehawken, NJRemote Duration 6 months Our client, a large global Investment Bank, is looking to hire Tech Client Associate for 6 months term. Your New Company An established global Investment Bank with a presence in Weehawken, NJ. You will be working with global teams, with the chance to add a prestigious, known name to your resume. Your Team Yoursquoll be working in the Tech Support team in Weehawken, NJ. We provide technical support to the Firm's Financial Advisors and assistants. This benefits our branches so they can continue to utilize our systems and technology enhancements. As a customer service representative, yoursquoll play an important role in providing excellent service to our internal clients, the branches. Your New Role Are you truly service oriented? Do you know how to take care of people? Wersquore looking for a Tech Support Customer Service Representative to Answer inbound calls from our internal clients at the branches. Educate clients on account services and capabilities Have basic computer troubleshooting skills for tier 1 support and document and ticket calls. Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks Have strong organizational skills, attention to detail, and excellent follow-up skills Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries What Yoursquoll Need to Succeed Detail oriented (nothing gets past you) Proficient in Microsoft Office Suite 4 year degree in related field Citrix, Good for enterprise, or Active Directory is a plus Windows 7 navigation skills Basic understanding of computer networking Monitor, speaker, mice and keyboard troubleshooting, ETC. Know how to use remote access tools to assist clients Outlook and Microsoft office troubleshooting skills What Yoursquoll get in Return You will get the chance to work for a very well-respected global brand as well as start a contract position with a chance of extension.

Keywords: Hays Talent Solutions Llc, Jersey City , Tech Client Associate, Other , Jersey City, New Jersey

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