Asset Protection Captain, Full Time: Newport Centre
Company: Macy's
Location: Jersey City
Posted on: January 12, 2021
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Job Description:
*Overview: * The Asset Protection Lead's primary responsibility
is to train, educate, and supervise staff in detecting and
preventing theft of company property. Train and support Asset
Protection / Loss Prevention staff on apprehension. Support store's
efforts in providing the best customer service within a controlled
environment so as to ensure maximum sales at the highest profit
rate attainable. Macy's uses a scheduling plan that allows our
associates to participate in the creation of their work schedules
by managing availability and identifying preferences. Additionally,
during key events and peak selling times, Macy's may offer
additional shifts to our associates, which they may pick up using
the self-scheduling tool. Details on Macy's schedule options are
available during the interview process. *Essential Functions: * *
Train, develop and support Asset Protection / Loss Prevention staff
on detecting and preventing theft of company property. * Help
design, implement, and execute store shortage program. * Help drive
colleague and executive shortage awareness. * Develop, implement,
and communicate programs to prevent theft amongst customers and
employees. * Participate in initial orientation and on-going
training including the computer, surveillance, and alarm systems. *
Respond to customer and colleague incidents to facilitate first aid
and minimize company liability. * Recover stolen merchandise and
apprehend shoplifters who commit fraud or other criminal acts
against the company. * Investigate criminal violations against the
person or property of any customer or colleague that is committed
on company premises. * Prepare prompt and complete reports relative
to all theft incidents, merchandise recoveries, accident
investigations, audits, and other activities as assigned by the
Store Leader/AP/LP Manager. * Be an expert of and maintain strict
compliance with the law and company policies concerning
apprehensions, searches and seizures, and the preservation of
evidence. * Successfully complete all security training
requirements and maintain personal certifications as required by
law. * Conduct and oversee audits to ensure sales department
compliance to merchandise exposure standards and asset protection.
* Develop and maintain relationship with local law enforcement to
facilitate maximum coordination for potential criminal cases. *
Testify in court concerning any case, criminal or civil, wherein
the company is a party of interest to which the Asset Protection /
Loss Prevention Detective is summoned. * Works on special
assignments, investigations, and surveillance as directed by Store
Leadership/ AP/LP Manager. * Responds to alarm conditions at
assigned store. * Perform other duties as needed. * Follows
shortage programs and procedures. * Perform these functions in an
efficient manner independently or as directed by the
Supervisor/Store Manager. * Regular, dependable attendance and
punctuality. *Qualifications:* Education/Experience: * High School
Diploma or equivalent. Some college is desirable. * Two to three
years asset protection experience or training. * Minimum one year
of leadership experience. * Completion of Store Agent Training
program required upon assignment to position. * Additional Store
Agent Training is required for this level. Communication Skills: *
Excellent written and verbal communication skills. * Key interface
and works directly with internal and external business partners
including - Store Manager, Senior Executives and AP Leader. *
Ability to interpret instructional documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Mathematical Skills: * Basic math functions such as addition,
subtraction, multiplication, and division. * Able to use a
calculator. Reasoning Ability: * Self-starter, able to work
independently and as part of a team and must have good time
management skills. Physical Demands: * This position involves
regular walking, standing, hearing, and talking. * Extended periods
of sitting are also involved. * Some kneeling, stooping, crouching,
or crawling may be involved. * Involves moving and/or lifting at
least 30 lbs. * Specific vision abilities include close vision,
distance vision, color vision, peripheral vision, depth perception,
and the ability to adjust focus. * Ability to use restraints in an
apprehension. * Ability to sustain long periods of time enclosed in
surveillance areas. * Involves close vision, color vision, depth
perception, and focus adjustment. Other Skills: * Must be able to
operate cameras and other surveillance equipment. * Ability to
think and act clearly in possible stressful and hostile situations.
* Ability to collaborate and function as a member of a team. * Must
possess a strong sense of urgency. * Should be comfortable with the
use of computers and frequent use of RF equipment. Work Hours: *
Flexible with scheduling and available to work retail hours, which
may include day, evening, weekends, and/or holidays. * Scheduling
is created based on the needs of the business, including recent and
possibly changing theft trends. This job overview is not all
inclusive. In addition, Macy's, Inc. reserves the right to amend
this job overview at any time. Macy's is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment.
Macy's, Inc. - including Macy's and Bloomingdale's - will consider
for employment qualified applicants with criminal convictions in a
manner consistent with--[SFPC Art.
49](https://www.macysjobs.com/media/1323/sfpc-art49-notice.pdf)--and--[LA
MC ch.XVIII Art.
9](https://www.macysjobs.com/media/7419/la-fair-chance-notice.pdf).
Keywords: Macy's, Jersey City , Asset Protection Captain, Full Time: Newport Centre, Other , Jersey City, New Jersey
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