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Systems Engineer & Architect (OpenScape)

Company: cyberThink, Inc.
Location: Jersey City
Posted on: February 20, 2021

Job Description:

Role: Technical Architect & System Engineer (2 Separate position)Location: Fair Lawn, NJDuration: 6+ Months **We have to separate position available for Architect & Engineer** Description:Create\Write Playbooks, Instructional Documents, and ReportsProvide formal and informal customer training on various System Operational Tools and PlatformsProvide Tier III Operational Support to customer Engineers for Production and Lab environments Offer Consultation and visibility to Upper Management in regards to Operational readiness Conduct Testing of New Software/Hardware in Lab EnvironmentsManage and Responsible for Trading Floor Voice Equipment and InfrastructureManage VMware components via vSphere ClientPerform Daily System Health Checks and BackupsManage Customer Problem Tickets until resolution renderedReceive Continuous Advance Training and EducationProvide Tier III Operational Support Unify OpenScape Xpert System Manager Linux PlatformProvide Tier III Support Unify OpenScape Voice PlatformProvide Tier III Support Unify OpenScape Branch PlatformProvide Tier III Support Unify OpenScape Contact Center Platform. Responsibilities:Responsible for setting the overall direction for training and O&M documentations and effortsCreated comprehensive training plan, course curriculum that included, lab sessions, classroom sessions, examinations, questions and answers, and course evaluations to assist in training effortsPerformed high-level and detailed training sessions in support of multiple projects. Each training session is tailored to the customized configuration of the various Software PlatformsDelivered completed course curriculum to client, as defined by contractual agreement, and post training material to internal repository for archivalTraveled to customer site to perform in-person training of current software releases on an as needed basis, or by definition of contract agreementPerformed remote training sessions via web conferencing tools for course re on an as needed basisDeveloped user manuals, reference guides, and help materials in support of the various systems Aiding Administrators and Supervisors with a HiPath ProCenter and OpenScape systems achieve clarity and confidence in their Contact Center. cyberThink is an EOE. - provided by Dice

Keywords: cyberThink, Inc., Jersey City , Systems Engineer & Architect (OpenScape), Other , Jersey City, New Jersey

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