Systems Engineer & Architect (OpenScape)
Company: cyberThink, Inc.
Location: Jersey City
Posted on: February 20, 2021
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Job Description:
Role: Technical Architect & System Engineer (2 Separate
position)Location: Fair Lawn, NJDuration: 6+ Months **We have to
separate position available for Architect & Engineer**
Description:Create\Write Playbooks, Instructional Documents, and
ReportsProvide formal and informal customer training on various
System Operational Tools and PlatformsProvide Tier III Operational
Support to customer Engineers for Production and Lab environments
Offer Consultation and visibility to Upper Management in regards to
Operational readiness Conduct Testing of New Software/Hardware in
Lab EnvironmentsManage and Responsible for Trading Floor Voice
Equipment and InfrastructureManage VMware components via vSphere
ClientPerform Daily System Health Checks and BackupsManage Customer
Problem Tickets until resolution renderedReceive Continuous Advance
Training and EducationProvide Tier III Operational Support Unify
OpenScape Xpert System Manager Linux PlatformProvide Tier III
Support Unify OpenScape Voice PlatformProvide Tier III Support
Unify OpenScape Branch PlatformProvide Tier III Support Unify
OpenScape Contact Center Platform. Responsibilities:Responsible for
setting the overall direction for training and O&M
documentations and effortsCreated comprehensive training plan,
course curriculum that included, lab sessions, classroom sessions,
examinations, questions and answers, and course evaluations to
assist in training effortsPerformed high-level and detailed
training sessions in support of multiple projects. Each training
session is tailored to the customized configuration of the various
Software PlatformsDelivered completed course curriculum to client,
as defined by contractual agreement, and post training material to
internal repository for archivalTraveled to customer site to
perform in-person training of current software releases on an as
needed basis, or by definition of contract agreementPerformed
remote training sessions via web conferencing tools for course re
on an as needed basisDeveloped user manuals, reference guides, and
help materials in support of the various systems Aiding
Administrators and Supervisors with a HiPath ProCenter and
OpenScape systems achieve clarity and confidence in their Contact
Center. cyberThink is an EOE. - provided by Dice
Keywords: cyberThink, Inc., Jersey City , Systems Engineer & Architect (OpenScape), Other , Jersey City, New Jersey
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