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Associate Product Owner - Platform Products

Company: Forbes
Location: Jersey City
Posted on: February 24, 2021

Job Description:

Forbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business and making a significant impact on the world. The Forbes brand today reaches more than 140 million people worldwide through its trusted journalism, signature LIVE and Forbes Virtual events, custom marketing programs and 32 licensed local editions in 71 countries. Forbes Media's brand extensions include real estate, education and financial services license agreements. For more information, visit the--Forbes News Hub--or--Forbes Connect.The Forbes office is currently remote. The expectation will be for this role to be based out of Jersey City when that staff returns.Forbes is seeking an enthusiastic Associate Product Owner to join the Platform Products Team, reporting to the Manager of Product. You will work closely with various teams and stakeholders to manage the lifecycle of core platform tools, which support our editorial staff and brand partners in creating compelling content under the esteemed Forbes brand. In addition, you will be at the forefront of our support efforts, engaging directly with users and discovering opportunities to optimize our processes.Primary Role* Supports the Senior Product Owner in partnership with stakeholders to define product requirements for the front-end product portfolio.* Maintains and shares organized, high-level requirements and documentation, as well as up-to-date information about new features and products.* Effectively communicates with product team colleagues and engineering about product timelines and initiatives.* Collaborates with product owners and engineers to build and prioritize product roadmap and backlog with support from senior product leaders.* Supports the Senior Product Owner to define product KPIs aligned with broader business goals.* Supports Senior Product Owner to collaborate closely with UX/UI designers, engineering teams, quality assurance, and third-party vendors to build out new features for testing and releases.* Identify opportunities and to streamline support flow as necessary to provide best-in-class customer support.* Build and maintain a robust catalog of help documentation, reference materials and tutorials.* Craft messaging for outgoing communication to users, including editorial guidelines and feature announcements.* Is an advocate for our end users by actively measuring and analyzing existing products for opportunities to innovate and improve.* Communicates effectively with partners, business and technical teams and maintains strong relationships with relevant stakeholders.Core Competencies* 1-3 years experience in a product role.* Bachelor's degree in business, design, computer science or related field.* Background in user experience and related techniques a plus.* Experience with desktop/mobile analytics tools such as Google Analytics, Looker.* Familiarity with product and software development techniques and agile methodologies.* Strong written communication skills, ability to craft messaging that is clear, concise and empathetic.* Familiarity with ad operations and digital revenue streams a plus.* Experience Content Management Systems a plus.* Experience working with Intercom (or similar live chat platform) a plus.General Skills* Detail oriented with strong communication, organizational and collaboration skills.* Team player with all-hands-on-deck attitude and an entrepreneurial mind-set.* Enthusiasm for new technologies and new media.

Keywords: Forbes, Jersey City , Associate Product Owner - Platform Products, Other , Jersey City, New Jersey

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