Senior Manager II, Software Engineering - Chatbot
Company: Walmart
Location: Jersey City
Posted on: May 3, 2021
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Job Description:
Walmart’s Customer Care
Self-Service group manages several interactive offerings across
phone and chat channels to resolve customer issues and inquiries
quickly and completely. We leverage Machine Learning(ML) to
predict and classify customer intent, and deploy bot
technologies to guide users through the appropriate self-service
workflows. Our work reduces customer effort, increases customer
satisfaction, and reduces Walmart operational costs – we have an
ambitious multi-year roadmap and are looking for a strong
engineering manager to lead the chat team through this
journey. What you will
do: Lead the
work eight to twelve engineers for
assigned Engineering projects by providing pertinent documents,
direction, and examples; identifying short- and long- term
solutions and timeline; reviewing and approving proposed solutions;
implementing new architectural patterns; and performing design and
code reviews of changes. Meet 1on1 with engineers to coach and
discuss career objectives and growth
opportunities. Direct large-scale, complex,
cross-functional projects by reviewing project requirements;
translating requirements into technical solutions; gathering
requested information (for example, design documents, product
requirements, wireframes); communicating status and issues to team
members and stakeholders; collaborating with the project team and
cross-functional teams; troubleshooting open issues and bug-fixes;
enhancing design to prevent reoccurrences of defects; ensuring
on-time delivery and hand-offs; interacting
with product manager to provide input on project plan;
and providing leadership to the project team. Supports business objectives by
collaborating with business partners to identify opportunities;
addressing high-priority initiatives (for example a business
strategy, technical feasibility, implementation alternatives);
identifying short- and long-term solutions; and leading
cross-functional partnership. Leads the discovery phase of medium to
large projects to come up with high level design by partnering with
the product management, Web Operations, project
management, business and user experience teams; obtaining
cross-function approvals; driving proof-of-concept; and
implementing prototypes to validate ideas. Utilizes industry research to improve
Wal-Mart's technology environment by analyzing industry best
practices; benchmarking industry against internal processes
and solutions; researching or influencing future industry solutions
for fit with internal needs; and defining software development
guidelines, standards and processes. Ensures business needs are being met by
evaluating the ongoing effectiveness of current plans, programs,
and initiatives; consulting with business partners, managers,
co-workers, or other key stakeholders; soliciting, evaluating, and
applying suggestions for improving efficiency and
cost-effectiveness; and participating in and supporting community
outreach events. You’ll sweep us off our feet
if: You’re comfortable influencing others,
leading team, managing stakeholders, getting buy-in from
leadership, and communicating clearly You’re a problem solver and like
digging in You have a test and learn mentality,
and an agile way of working to improve your team’s
products You’re excited about solving complex
challenges You’re customer-centric in spirit and
execution You have exposure working with cloud
technologies You have experience leading teams and
implementing technology globally You have experience with chatbots or
other conversational systems You have experience with functional
programming languages. You’ll make an impact
by: Building and leading
teams: Set and manage globally distributed
engineering teams Providing cross-functional
leadership: Working cross functionally with
product, engineering, program, and business teams to deliver
omni-solutions across the globe Developing and executing
plans: Drive the execution of multiple business plans
and tech initiatives. Effectively communicate execution,
capacity, resource plans, and priorities Building
strategic relationships: Partner with peer
teams to help design omni-presence solution across stores and
online Operating with
excellence –Demonstrating an owner’s mindset
and continually improving our resiliency, observability, and
processes. Preferred
Qualifications: Bachelor of Science and 6 -
10 years' experience in software engineering OR Master of
Science and 3 years' experience in software
engineering 2 years of supervisory
experience Able to translate business needs to new
technology opportunities while driving technology innovation and
solutioning to enterprise scale. Understanding of cloud technologies and
designing solutions deployed to Azure Experience with JVM or .NET
ecosystems Should be a hands-on leader with
the ability to solve problems, remove roadblocks, and drive the
team forward Knowledge of industry best practices
for code quality, architecture, accessibility, and
usability. Ability to compare different frameworks
and tools and suggest the best option given the client
requirements. Experience building and
retaining high-performance teams and leading global software
engineering teams Outstanding communication and
presentation abilities ? The above information has been
designed to indicate the general nature and level of work performed
in the role. It is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this job. The full
Job Description can be made available as part of the hiring
process. Benefits &
Perks: Beyond competitive pay, you can receive
incentive awards for your performance. Other great perks include
401(k) match, stock purchase plan, paid maternity and parental
leave, PTO, multiple health plans, and much more. About Global
Tech Imagine working in an environment where
one line of code can make life easier for hundreds of millions of
people and put a smile on their face. That’s what we do at Walmart
Global Tech. We’re a team of 15,000+ software engineers, data
scientists and service professionals within Walmart, the world’s
largest retailer, delivering innovations that improve how our
customers shop and empower our 2.2 million associates. To others,
innovation looks like an app, service or some code, but
Walmart has always been about people. People are why we innovate,
and people power our innovations. Being human-led is our true
disruption. We’re virtual Working virtually this year has helped
us make quicker decisions, remove location barriers across our
global team, be more flexible in our personal lives and spend less
time commuting. Today, we are reimagining the tech workplace
of the future by making a permanent transition to virtual work for
most of our team. Of course, being together in person is an
important part of our culture and shared success. We’ll collaborate
in person at a regular cadence and with purpose. Equal Opportunity
Employer Walmart, Inc. is an Equal Opportunity
Employer – By Choice. We believe we are best equipped to help our
associates, customers and the communities we serve live better when
we really know them. That means understanding, respecting and
valuing diversity- unique styles, experiences, identities, ideas
and opinions – while being inclusive of all
people. Outlined
below are the required minimum qualifications for this position. If
none are listed, there are no minimum
qualifications. Outlined
below are the optional preferred qualifications for this position.
If none are listed, there are no preferred
qualifications.Position Summary...
What you'll
do...
Minimum
Qualifications...
engineering or related field.
2 years’ supervisory experience.
Preferred
Qualifications...
Primary Location...
121 River St, Hoboken, NJ 07030-5989,
United States of America
Keywords: Walmart, Jersey City , Senior Manager II, Software Engineering - Chatbot, Other , Jersey City, New Jersey
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