ISO, a Verisk business, has been a leading source of information
about property/casualty insurance risk since 1971. For a broad
spectrum of commercial and personal lines of insurance, ISO
provides statistical, actuarial, underwriting, and claims
information and analytics; compliance and fraud identification
tools; policy language; information about specific locations; and
technical services. ISO serves insurers, reinsurers, agents and
brokers, insurance regulators, risk managers, and other
participants in the property/casualty insurance marketplace. To
learn more about ISO please visit us at: www.verisk.com/iso. We are
proud to be a part of the Verisk family of companies!
At the heart of what we do is help clients manage risk. Verisk
(Nasdaq: VRSK) provides data and insights to our customers in
insurance, energy and the financial services markets so they can
make faster and more informed decisions.
Our global team uses AI, machine learning, automation, and other
emerging technologies to collect and analyze billions of records.
We provide advanced decision-support to prevent credit, lending,
and cyber risks. In addition, we monitor and advise companies on
complex global matters such as climate change, catastrophes, and
But why we do our work is what sets us apart. It stems from a
commitment to making the world better, safer and stronger.
It's the reason Verisk is part of the UN Global Compact
sustainability initiative. It's why we made a commitment to
balancing 100 percent of our carbon emissions. It's the aim of our
"returnship" program for experienced professionals rejoining the
workforce after time away. And, it's what drives our annual
Innovation Day, where we identify our next first-to-market
innovations to solve our customers' problems.
At its core, Verisk uses data to minimize risk and maximize
value. But far bigger, is why we do what we do.
At Verisk you can build an exciting career with meaningful work;
create positive and lasting impact on business; and find the
support, coaching, and training you need to advance your career. We
have received the Great Place to Work Certification for the fifth
consecutive year. We've been recognized by Forbes as a World's Best
Employer and a Best Employer for Women, testaments to our culture
of engagement and the value we place on an inclusive and diverse
workforce. Verisk's Statement on Racial Equity and Diversity
supports our commitment to these values and affecting positive and
lasting change in the communities where we live and work.
The ISO Solutions unit of Verisk Insurance Solutions is looking
for a Sr. Client Support Specialist to support Mozart Form Composer
an innovative cloud-based product management and development
platform serving insurance carriers. The candidate will be
responsible for working closely with Product Managers, Product
Development, and Customers to assist in servicing customers and
supporting the growth and development of Mozart Form Composer. The
candidate will also be responsible for providing pre- and
post-sales services including requirement gathering,
implementation, product presentations, training, troubleshooting
and product management and technical support.
This position will be responsible for the timely and smooth
implementation of new customers, process improvement and
coordination of any issues as they arise for new and existing
- Develop extensive knowledge of product and features to support
customers, sales, implementation and service
- Provide second-level support to answer technical questions and
triage issues for resolution including PC hardware and software
- Answers customer and field support questions, implement and
train new customers
- Liaise with Product Development, Support and Customers to
identify issues, document, and provide answers and direction back
- Work with Sales and Marketing to research the market, promote
the product's and expand its usage
- Research and coordinate new feature implementation and
- This role requires travel to customer sites as needed.
- Must have a minimum of 10 years of experience in Product
Management or Product Support role working on B2B and SAAS
- 5 -7 years prior implementation management, sales support, or
customer services experience is required
- Self-starter, with strong sense of ownership, assertive
follow-through, and a passion for the highest level of customer
- Must be highly motivated and able to work independently.
- Must have strong written and verbal communication skills and be
able to present both in person and virtually to senior management
and train large client audiences on a business and technical level
with a professional demeanor
- Background in Property and Casualty insurance industry
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are
equal opportunity employers. We consider all qualified applicants
for employment without regard to race, religion, color, national
origin, citizenship, sex, gender identity and/or expression, sexual
orientation, veteran's status, age or disability.
Unsolicited resumes sent to Verisk, including unsolicited
resumes sent to a Verisk business mailing address, fax machine or
email address, or directly to Verisk employees, will be considered
Verisk property. Verisk will NOT pay a fee for any placement
resulting from the receipt of an unsolicited resume.
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