Senior Client Support Specialist

Company: Verisk Analytics
Location: Jersey City
Posted on: May 31, 2021

Job Description:

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at: www.verisk.com/iso. We are proud to be a part of the Verisk family of companies!

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It's the reason Verisk is part of the UN Global Compact sustainability initiative. It's why we made a commitment to balancing 100 percent of our carbon emissions. It's the aim of our "returnship" program for experienced professionals rejoining the workforce after time away. And, it's what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers' problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work Certification for the fifth consecutive year. We've been recognized by Forbes as a World's Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk's Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

The ISO Solutions unit of Verisk Insurance Solutions is looking for a Sr. Client Support Specialist to support Mozart Form Composer an innovative cloud-based product management and development platform serving insurance carriers. The candidate will be responsible for working closely with Product Managers, Product Development, and Customers to assist in servicing customers and supporting the growth and development of Mozart Form Composer. The candidate will also be responsible for providing pre- and post-sales services including requirement gathering, implementation, product presentations, training, troubleshooting and product management and technical support.

This position will be responsible for the timely and smooth implementation of new customers, process improvement and coordination of any issues as they arise for new and existing customers.

Responsibilities:

• Develop extensive knowledge of product and features to support customers, sales, implementation and service
• Provide second-level support to answer technical questions and triage issues for resolution including PC hardware and software troubleshooting
• Answers customer and field support questions, implement and train new customers
• Liaise with Product Development, Support and Customers to identify issues, document, and provide answers and direction back to customers
• Work with Sales and Marketing to research the market, promote the product's and expand its usage
• Research and coordinate new feature implementation and customizations
• This role requires travel to customer sites as needed.
• Must have a minimum of 10 years of experience in Product Management or Product Support role working on B2B and SAAS products.
• 5 -7 years prior implementation management, sales support, or customer services experience is required
• Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction
• Must be highly motivated and able to work independently.
• Must have strong written and verbal communication skills and be able to present both in person and virtually to senior management and train large client audiences on a business and technical level with a professional demeanor
• Background in Property and Casualty insurance industry preferred

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

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