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Cruise Director - American Queen Steamboat Company

Company: Hornblower
Location: Jersey City
Posted on: June 1, 2021

Job Description:

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https://portal.cultureindex.com/public/survey/general/6E6B8A0000

The Cruise Director shall lead, coordinate and facilitate, as well as perform, all aspects of the Entertainment program, including stage performances, informative lectures, cocktail parties, games, etc. This role also fosters a relaxing atmosphere of welcome and goodwill toward guests. The Cruise Director will establish personal relationships with guests while having an eye toward maximizing their satisfaction rating.

Essential Duties & Responsibilities

  • Rehearsing for and performing in stage shows
  • Developing personal relationships with guests to maximize satisfaction (learn names, take an interest in personal history, engage in conversation, act as primary goodwill ambassador when problems occur)
  • Schedule entertainment events onboard; coordinate with department heads to maximize efficiency and impact
  • Manage Entertainment staff - handle scheduling and communication, provide training and administer Company disciplinary action program
  • Lead and participate in games and activities for guests, including but not limited to trivia, on shore hikes, craft activities, game shows and exercise classes
  • Act as Master of Ceremonies at onboard events, including but not limited to cocktail parties and evening shows
  • Approve the River Times onboard from the Assistant Cruise Director, but be able to create and edit (if needed)
  • Create and distribute the daily River Times newsletter
  • Coordinate with and manage guest entertainers
  • Operate and maintain onboard light, sound and A/V system
  • Participate in weekly all-crew tasks, including but not limited to emergency drills, loading stores, carrying trash, cleaning crew areas, handling luggage and transporting crew using company vehicles
  • Maintain a professional appearance at all times: complying with uniform and grooming standards at all times
  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
  • Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications

Education:

  • HS Diploma or Equivalent Required
  • Bachelor's Degree in a related field preferred
  • Professional Certification(s) or License:
  • Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain
  • Copy of DD214, if Veteran status

Skills & Abilities:

  • Excellent verbal and written communication skills
  • Friendly and outgoing personality; excellent interpersonal skills
  • Proficient stage performer
  • Knowledge and experience with theatrical light and sound systems
  • Proficient in the use of computers; familiarity with imaging and design software
  • Ability to work with individuals at all levels of the organization
  • Excellent verbal, as well as written, communication skills
  • Ability to manage multiple priorities with varying deadlines
  • Cruise industry experience preferred
  • Managerial and/or teaching experience preferred

Experience:

  • Five to seven years of experience in a position with similar duties and responsibilities
  • Cruise industry experience preferred

Other:

  • Must be at least 21 years of age.
  • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Our Values- RESPECT

At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences - not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

  • We treat others - guests and fellow crew members alike - with Respect, by fostering a diverse and inclusive environment.
  • We are stewards of the Environment through practicing conservation, protection and education.
  • We believe in Safety First by creating and maintaining a safe and secure workplace.
  • We are Professional, and will demonstrate that in the following ways:
  • We are on time - to start and stop - and we come prepared.
  • We make objective data- and logic-based decisions with limited emotion.
  • We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.

  • We Exceed expectations, embracing these principles:
  • As employees, we expect to win, but always prepare and passionately compete like an underdog.
  • We strive to innovate and reinvent, always looking forward and not stuck in the past.

  • We value Communication, by following guiding principles:
  • We listen to each other - fellow crew members and guests - and are responsive, vehemently following the 24-hour rule.
  • We are transparent and efficient in our processes and do not entertain politics and bureaucracy.

  • Teamwork helps drive us towards success, and together we embody teamwork by:
  • We function as a team, playing our role and trusting our teammates.
  • We work hard but have fun and don't take ourselves too seriously.
  • And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!

EEO

American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

Keywords: Hornblower, Jersey City , Cruise Director - American Queen Steamboat Company, Other , Jersey City, New Jersey

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