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Genesys Pure Cloud Solutions Architect

Company: Cognizant Technology Solutions
Location: Jersey City
Posted on: June 6, 2021

Job Description:

Responsibilities:

  • Candidate will work with the cleint's internal telecom and infrastructure groups to support PureCloud implementations
  • Ensure the client receives necessary technical help and support for Genesys PureCloud implementations
  • Candidate is expected to partner with business users and call center groups for PureCloud implementations and support
  • Participate in business stake holder meetings, orientation and ongoing training of client's new IT staff

Required Skills:

  • 12+ Years of experience in the contact center technology space
  • 5+ years experience with Genesys PureCloud, hands on experience in implementing PureCloud solutions
  • Strong experience in Genesys solutions and its products and technology
  • Strong experience with Cloud enablement of contact center solutions
  • Candidate should be able to design and implement Genesys PureCloud environment configuration, implementation and deployment to production
  • Strong experience with the implementation and release management process
  • Good communication and presentation skills

Preferred Skills:

  • Customer relationship building experience
  • Business development and leadership skills

Keywords: Cognizant Technology Solutions, Jersey City , Genesys Pure Cloud Solutions Architect, Other , Jersey City, New Jersey

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