Field Service Engineer - New Jersey

Company: T2 Biosystems
Location: Jersey City
Posted on: June 8, 2021

Job Description:

Customer Service and Support

Jersey City, NJ

• ID: 570-093
• Full-Time/Regular

We are seeking a talented and highly motivated individual to join our team as a Field Service Engineer - New Jersey This position will report directly to the Manager, Field Service Engineering, and must be located near a major airport in New York, New Jersey, or Philadelphia, Pennsylvania.

As a Field Service Engineer you will serve as a technical lead for installation and service for all T2 Biosystems instrumentation. The Field Service Engineer will be customer focused and process driven.

Responsibilities:

• Installation of instrumentation at new and existing customers for both commercial and clinical sites.
• Perform onsite service for emergency calls and scheduled maintenance.
• Perform improvements to increase instrument performance and reliability.
• Complete and submit all required complaint documentation in a timely and professional manner.
• Support training and implementation plan with the customer and field team.
• Work cross functionally within the organization to meet customer expectations.
• Perform Site Assessments and review customer requirements prior to installation.
• Troubleshoot and diagnose instrument failures through log analysis and service software.
• Follow standard practices and procedures as outlined in service documentation.
• Escalate customer issues and unresolved product issues to Service management.
• Accurately manage service spare parts inventory.
• Support On-Call rotation as required.
• Responsible for ensuring customer satisfaction through exemplary service.
• Effectively communicate with Sales and Service management.
• Other responsibilities as assigned by your manager or the company.

Requirements:

• 2-5 years of experience preferred as a Field Service Engineer in the medical diagnostics industry.
• BS/MS in a related engineering or medical field or equivalent experience can substitute for degree.
• Laboratory instrumentation and automation experience preferred.
• Experience repairing electro-mechanical systems and troubleshooting through log analysis.
• Committed to quality with excellent attention to detail.
• High level of motivation to overcome difficulties in changing environment.
• Experience with Sales Force or other CRM's.
• Demonstrated interpersonal and diplomacy skills.
• Excellent communication skills both verbal and written.
• Proficient computer skills.

In addition, you will need:

• Willingness to travel up to 90% in the United States with the potential for occasional international travel.
• Valid Driver's License
• Ability to lift 50lbs

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