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VP Client Services Agency

Company: Advantage Solutions
Location: Jersey City
Posted on: July 18, 2021

Job Description:

VP Client Services – Agency

 

Advantage Solutions is seeking an experienced VP Client Services to be responsible for overseeing the P&L and managing the business operations function of our vibrant digital/social and experiential client roster.  In this role, you will lead a team who manages multiple clients, as well as functional teams, focused on managing client results, contracts, pricing, profitability and overall execution of program goals.

 

This position will also have a pivotal role in the design and management of client programs/contracts at retail chains nationwide.

 

Responsibilities:

  • Retain and grow client relationship.
  • Strategize and drive formal client program reviews; manage to all client/contract expectations.
  • Develop and manage client P&L versus budget; manage client revenue and gross margin forecasts; identify, plan and budget headcount and expenses required to meet growth plans.
  • Oversee dedicated Account Services team (if applicable) to ensure that client business plans are executed.
  • Oversee management of staff priorities, workload balancing/utilization, employee recognition/rewards and routine staff professional development to keep turnover at a minimum and staff morale high.
  • Develop and implement business operating plans which formally identify additional business opportunities and specific ways to strengthen our service delivery with our clients.

Qualifications:

  • 10+ years of experience in social media, digital sales and marketing, preferably in an agency environment
  • 5+ years of successfully managing a P&L, budgeting and forecasting and managing client expectations either personally or through a team
  • Experience working with Vice President or Sales level and above positions
  • Digital and social media experience preferred
  • Experience in experiential event planning and management
  • Previous experience developing and managing a team

Keywords: Advantage Solutions, Jersey City , VP Client Services Agency, Other , Jersey City, New Jersey

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