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Sea Logistics Customer Care Specialist (Part Time)

Company: Kuehne Nagel
Location: Jersey City
Posted on: September 4, 2021

Job Description:

Our Sea Freight Logistics Team is looking for a new part time employee to work between 20-30 hours a week.

Your Role

The Sea Logistics Customer Care Specialist (part time) supports Customers, external & internal, by providing help full information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

•Shipment Management Qualification and entry of Customer orders into Operational process
•Complaint Management
•Support Customer Development & Maintenance
•Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
•Familiarization with KN Products & systems, i.e. Customer myKN, KN Login/ESP, CoreLOG
•Customer Data Management: Maintenance and integration of customer data in the KN Systems
•Customer Relationship Management: Knowledge Exchange with Sales
•Establishing and building Customer relationships (Sales support)
•Reporting (refining and reviewing Customer requested reports generated from KN Systems)
•Care & Follow up on first orders & document Customer Feedback 
•Actively participate in regular KN Team community based activities 
•Have fun & stay engaged 

Your Skills and Experiences

- Graduated from school and can work a full time position

- Demonstrating Drive + Commitment

- Fostering Collaboration + Teamwork

- Driving Business + Solutions

- Developing Self + Others

- Delivering Customer Excellence

Keywords: Kuehne Nagel, Jersey City , Sea Logistics Customer Care Specialist (Part Time), Other , Jersey City, New Jersey

Click here to apply!

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