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Transportation Coordinator

Company: Kuehne Nagel
Location: Jersey City
Posted on: October 10, 2021

Job Description:

Our Road Logistics team in Jersey City, NJ is looking for a new Transportation Coordinator

Your Role

Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input phone/ email orders and relative data into the TMS by performing multiple duties

Your Responsibilities

• Interact with customers by phone or email 

• Receive bookings via e-mail or direct integration to our TMS (Transportation Management System) of EDI or E-Booking orders  

• Securing resources (trucks) with our carrier partners.

• Securing resources from web based load boards (brokering loads) 

• Confirming booking with the shipper, consignee or both 

• Making any necessary appointments for pick up or delivery 

• Follow up to ensure all shipments are moving according to schedule. 

• Communication of any deviation from the planned transport. 

• Ensure all statuses related to the transportation KPI’s required by each customer is captured.  

• Initiate file maintenance for corrections for service requested.

• Solicit sale of new or additional services.

• Handle difficult customer issues in a courteous and professional manner.

• Obtain customer feedback information

Your Skills and Experiences


• High school diploma or GED


• 1-3 years industry experience perfered  


• Truckload
• Intermodal
• Temp control
• Flatbed

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment

Keywords: Kuehne Nagel, Jersey City , Transportation Coordinator, Other , Jersey City, New Jersey

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