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IT Operations Specialist II

Company: KellyMitchell Group
Location: Jersey City
Posted on: January 8, 2022

Job Description:

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

IT Operations Specialist II

Duties: -

  • Answer the dedicated NOC phone line, and create and update tickets for all customer requests
  • Analyze and report on network, server and application alerts generated by the monitoring tools -
  • Monitor the NOC Outlook Inbox and ticket queue, and coordinate all trouble ticket issues
  • Respond to customer requests, trouble tickets and other scheduled activities within the SLA requirements
  • Perform basic troubleshooting and fact gathering, and escalate to appropriate teams as needed
  • Interface with partners and vendors such as Cisco, HP, Thompson/ILX, and EMC to perform needed support
  • Document activities via shift reports and coordinate hand-over of incomplete activities to the next shift engineers and ensure follow-through
  • Maintain the Shift Log and deliver the report to customer distribution list
  • Understand contractual SLA's and be accountable for ensuring SLA compliance during the covered shift
  • Attend and maintain presence on all customer production crisis calls, engage senior engineers as needed, and report frequent status updates to internal management
  • Hold primary responsibility for activities including -enabling and disabling servers in load balancers, rebooting and caching servers, updating local DNS files, monitoring tape back-up jobs, managing tape rotation, and performing file restoration from tape back-up
  • Perform hardware break and fix repairs, and manage vendor replacement of faulty equipment
  • Maintain inventory, activity and procedure documentation on the NOC SharePoint site
  • Manage vendor access privileges to multiple data centers and coordinate with local operations teams for break and fix and other customer-approved activities
    Desired Skills/Experience: -
    • Technical knowledge of solutions involving HP blade server infrastructure, particularly BL460 and BL680 blades and C7000 chassis
    • Basic knowledge of F5 load balancers, Cisco/Nexus routers and switches, EMC SAN
    • Experienced with installing and configuring Microsoft Windows server 2008/2012 and Microsoft -Office suite
    • Familiar with Windows services, logs and performance monitors.
    • Experienced with using monitoring tools and performing basic troubleshooting
    • Basic understanding of IIS and DNS, and ability to make DNS changes
    • Experienced using and modifying batch and .vbs files
    • Comfortable using command line utilities such as nslookup, ping, traceroute, pinch, telnet
    • Experienced with tape library management
    • Basic knowledge of server virtualization
    • Basic understanding of network diagrams and port mapping
    • Experienced with racking and cabling of equipment
    • Excellent verbal and written communication skills a must
    • Ability to identify and prioritize tasks, and work with minimal or no direction
    • Ability to handle multiple tasks and responsibilities, and bring closure to open incidents
    • Ability to maintain professional demeanor under pressure*mjp123 Read Up! Keep up with all things KellyMitchell on our blog. We have expert career advice, tech news and the latest from our team.Read More We'd love to answer it. Get in touch with the KellyMitchell team via our contact form.Contact Us

Keywords: KellyMitchell Group, Jersey City , IT Operations Specialist II, Other , Jersey City, New Jersey

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