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Remote Senior Customer Success Service Experience Designer in San Diego

Company: VirtualVocations
Location: Jersey City
Posted on: January 9, 2022

Job Description:

A business process outsourcing company is filling a position for a Remote Senior Customer Success Service Experience Designer in San Diego.

Must be able to:
Partner with service delivery partners to implement the service experience
Create test plans for rapid experiments that lead towards input goals
Define KPI and success metrics for the service experience to evaluate impact
Applicants must meet the following qualifications:

Bachelor's degree from a 4-year college or university, or equivalent experience
Deep expertise in design thinking/human-centered design, customer journey mapping, service blue prints
Solid understanding of software development life cycle models
Expert knowledge of both Agile and traditional project management principles
Ability to blend them together in the right proportions to fit a project and business environment

Keywords: VirtualVocations, Jersey City , Remote Senior Customer Success Service Experience Designer in San Diego, Other , Jersey City, New Jersey

Click here to apply!

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