Remote Senior Customer Success Service Experience Designer in San Diego
Company: VirtualVocations
Location: Jersey City
Posted on: January 9, 2022
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Job Description:
A business process outsourcing company is filling a position for
a Remote Senior Customer Success Service Experience Designer in San
Diego.
Must be able to:
Partner with service delivery partners to implement the service
experience
Create test plans for rapid experiments that lead towards input
goals
Define KPI and success metrics for the service experience to
evaluate impact
Applicants must meet the following qualifications:
Bachelor's degree from a 4-year college or university, or
equivalent experience
Deep expertise in design thinking/human-centered design, customer
journey mapping, service blue prints
Solid understanding of software development life cycle models
Expert knowledge of both Agile and traditional project management
principles
Ability to blend them together in the right proportions to fit a
project and business environment
Keywords: VirtualVocations, Jersey City , Remote Senior Customer Success Service Experience Designer in San Diego, Other , Jersey City, New Jersey
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