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Desktop Support

Company: SMBC Group
Location: Jersey City
Posted on: May 11, 2022

Job Description:

SMBC is in process of leading a Digital Transformation across our Americas Division as we continue to modernize our technology, focus on our data driven approach, grow and plan for the future.As a result of these efforts SMBC is seeking a Desktop Support Associate who will be primarily responsible for providing technical on-site and remote support for all users. The ideal candidate is driven by technology evolution, a self-starter with exceptional people and problem-solving skills, deliver exceptional customer service, and the ability to resolve complex problems and identify solutions with little or no guidance.In this position you will provide desktop/mobile, application and general IT support for all users in the organization. This person will be part of the Level 2 support team which work closely with the HelpDesk to provide superior support to the Business.Promptly respond to technology support issues on a 24x7x365 on-call rotation.Working closely with the IT HelpDesk to provide second line technical support for user issues, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively. Ensure outstanding calls are regularly updated to reflect the current status.To maintain an up-to-date level of knowledge with regards to technology, in particular security policies and company standards.Document actions, alterations and procedures to ensure an accurate and accessible record of the current state of the system.Assist other members of the Desktop Support team when appropriate to complete tasks in the necessary timescale.Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving.Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager.Communicate the progress of investigations and planned solutions to customers, managing their level of expectation and increasing their understanding of company desktop technology.Liaise with colleagues, utilizing their expertise to solve more complex problems or pass on responsibility to the appropriate IT Architecture team. Continuously look for improvement within Support.The support of mobile devices including iPhone, iPad, iPod, Android, and Windows & Apple laptops and desktops.Audio visual system setup and support in residential and business environments.Maintain asset management of Owners' end-user devices (mobile, desktops and laptops).People or Process Management Responsibility: Works on assignments that require judgment and interaction with all areas of the Business.Participate in Moves, Adds and Changes for individuals and as part of a larger project3 - 5 years experience in IT SupportCollege degree is preferred but not requiredDesirable to hold Apple, Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification.Remote Support ExperienceExperience with end point management tools, such as SCCM, Microsoft Endpoint ManagerExperience with Service Now is a plus

Keywords: SMBC Group, Jersey City , Desktop Support, Other , Jersey City, New Jersey

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