Teller I/Broad & Sansom-Bi-lingual Mandarin, Hindi, Punjabli
Company: TD Bank
Location: Jersey City
Posted on: May 14, 2022
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Job Description:
Serves as an expert in a specialized/complex Fraud operational
area and performs end-to-end activities Requires an understanding
of a range of product and services, processes, procedures, systems
and concepts within their own and related areas of specialtyMay
lead problem resolution for issues that have been escalated, and/or
escalates to appropriate level where further clarity or
interpretation is required Completes work within specifically
defined parameters with guidance/direction from management as
necessary Requires diplomacy to exchange ideas and information with
internal partners and managementActs as a subject matter process
expert in a range of technical processes and procedures Focus of
work is daily, weekly, monthly and/or longer with addition of
ad-hoc and initiative based requests, as requiredRequires knowledge
of the business unit/operational functions and interaction points
with other related areas as well as regulatory issues/ requirements
for jurisdictions supportedMay involve cross-functional teams
across TD and/or involving external contactsMust be eligible for
employment under regulatory standards applicable to the
position.The Fraud Agent III provides a range of analytical,
adjudication, detection, operational, escalation and/or evaluation
process support for a defined area or function like
Claims/Detection/Specialty within the Fraud group. This role is
generally responsible for minimizing losses to customers and the
Bank and contributing to the management of adverse impacts and
reputational risks as part of the resolution and recovery
process.High School diploma required; Undergraduate degree
preferred3+ years relevant experienceIn depth knowledge of
transactions, products, services, systems and processes of line of
business and regulatory issues/requirements Knowledge of current
and emerging trendsSkill in using analytical software tools, data
analysis methodsSkill in using computer applications including MS
Office Ability to communicate effectively in both oral and written
formAbility to work collaboratively and build relationshipsAbility
to work successfully as a member of a team and independentlyAbility
to exercise sound judgement in making decisionsAbility to analyze,
research, organize and prioritize work while meeting multiple
deadlinesAbility to handle confidential information with
discretion
Keywords: TD Bank, Jersey City , Teller I/Broad & Sansom-Bi-lingual Mandarin, Hindi, Punjabli, Other , Jersey City, New Jersey
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