Teller I/Broad & Sansom-Bi-lingual Mandarin, Hindi, Punjabli

Company: TD Bank
Location: Jersey City
Posted on: May 14, 2022

Job Description:

Serves as an expert in a specialized/complex Fraud operational area and performs end-to-end activities Requires an understanding of a range of product and services, processes, procedures, systems and concepts within their own and related areas of specialtyMay lead problem resolution for issues that have been escalated, and/or escalates to appropriate level where further clarity or interpretation is required Completes work within specifically defined parameters with guidance/direction from management as necessary Requires diplomacy to exchange ideas and information with internal partners and managementActs as a subject matter process expert in a range of technical processes and procedures Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as requiredRequires knowledge of the business unit/operational functions and interaction points with other related areas as well as regulatory issues/ requirements for jurisdictions supportedMay involve cross-functional teams across TD and/or involving external contactsMust be eligible for employment under regulatory standards applicable to the position.The Fraud Agent III provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.High School diploma required; Undergraduate degree preferred3+ years relevant experienceIn depth knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements Knowledge of current and emerging trendsSkill in using analytical software tools, data analysis methodsSkill in using computer applications including MS Office Ability to communicate effectively in both oral and written formAbility to work collaboratively and build relationshipsAbility to work successfully as a member of a team and independentlyAbility to exercise sound judgement in making decisionsAbility to analyze, research, organize and prioritize work while meeting multiple deadlinesAbility to handle confidential information with discretion

Keywords: TD Bank, Jersey City , Teller I/Broad & Sansom-Bi-lingual Mandarin, Hindi, Punjabli, Other , Jersey City, New Jersey