Front Desk Clerk-4
Company: Sonesta International Hotels
Location: Jersey City
Posted on: May 14, 2022
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Job Description:
DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta
Service in all interactions with guests and clients according to
the Sonesta G.U.E.S.T. standards.-- -Register guests, issue room
keys, and provide information on hotel services and room location.
-- -Answer phones in a prompt and courteous manner.Accurately
process all cash and credit card transactions in accordance with
established procedures including but not limited to posting all
charges, completing cashier and other reports, preparing deposit,
and counting/ securing assigned bank.Responsible to maintain the
security of cash, credit card transactions, and guest
information.May routinely book guest reservations for individuals
and/or groups that are requested either by phone or from within the
hotel; process cancellations, revisions, and information updates on
changes. -- -Up-sell rooms where possible to maximize
revenue.Follow the overall seasonal demand reservation strategy as
communicated by the hotel management team with regard to room type
and length of stay pricing.-- -Promote teamwork and quality service
through daily communication and coordination with other shifts and
departmental management.Service the shoppe and the pour by ensuring
guests receive the service and products offered by the hotel.
Follow all local laws with regard to alcoholic beverage
sales.Ensure guest special requests are fulfilled and proper
delivery of guest services is delivered.Issue, control and release
guest safe-deposit boxes.Comply with federal, state and local laws
regarding health, safety, and alcohol services.Perform other duties
as assigned. QUALIFICATIONS AND REQUIREMENTS:High School diploma or
equivalent required.One year of previous hotel experience, or
retail customer service preferred.Previous background from the
extended stay industry preferred.Ability to speak, read, and write
fluent English; other languages beneficial.Professional verbal and
written communication skills.Mathematical skills, including basic
math, budgeting, profit/loss concepts, percentages, and variances
preferred.Problem solving, reasoning, motivating, organizational
and training abilities preferred.Experience with Microsoft Office
and Opera systems preferred.Will be required to obtain a ServSafe
certification.May be required to obtain a TIPS certification.Valid
driver's license required.Frequently standing up, bending,
climbing, kneeling, and moving about the facility.Carrying, lifting
or pulling items weighing up to 50 pounds.Frequently handling
objects and equipment.Standing for extended periods of time.Will be
required to work mornings, evening, weekends, and holidays.Sonesta
recognizes that benefits play a vital role in helping ensure the
health and financial security of employees and their families. We
offer a variety of benefits to our employees including: Medical,
Dental and Vision Insurance, Health Savings Account with Company
Match, 401(k) Retirement Plan with Company Match, Paid Vacation and
Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid
Parental Leave, Company Paid Life Insurance, Company Paid Short
Term and Long Term Disability Insurance and Various Employee Perks
and Discounts.We are an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, national origin, religion, age, color, sex, sexual
orientation, gender identity, disability, or protected veteran
status, or any other characteristic protected by local, state, or
federal laws, rules, or regulations.
Keywords: Sonesta International Hotels, Jersey City , Front Desk Clerk-4, Other , Jersey City, New Jersey
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