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Client Services Associate for Luxury Brand - Jersey City

Company: Fourth Floor
Location: Jersey City
Posted on: June 18, 2022

Job Description:

Our client, leading luxury retailer, is looking for a Client Services Advisor to join their team in Jersey City! In this role, you will provide the highest level of customer satisfaction to clients, keeping the end client forefront in the decisions and actions taken each day.Please note, this role requires night time, weekend, and on-site availability.Responsibilities:

  • Develop a strong knowledge of products, and company history.
  • Develop a working knowledge of service process and procedure.
  • Manage eCommerce customer service via email, chat, and phone.
  • Build relationships with clients/customers by assisting Clients and Customers with general inquiry and service requests based mainly through email correspondence and calls.
  • Handle a high volume of incoming calls, visits, and emails related to Customer Service and Repair administration.
  • Complete all email and call correspondence with clients according to company guidelines.
  • Follow up and resolve escalated service disputes in a satisfactory manner.
  • Administer Service requests (Data entry, estimation, follow up, billing, shipping) accurately and in a timely manner as required.
  • Provide proactive communications to clients, providing updates on repairs before the client inquires.Qualifications:
    • Bachelor's degree preferred
    • 2-5 years of relevant experience in luxury customer service
    • Mandarin or French speaking is a PLUS!
    • A positive, professional, can-do attitude and presentation with excellent oral and written communication skills
    • Must be comfortable speaking with people over the phone, email and in person
    • Strong organization, time management, multitasking, and follow up skills with attention to details
    • Computer Skills: Basic Microsoft Office Suite (excel, word, outlook).
    • Must have strong written skillsPlease submit your resume for consideration.You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Keywords: Fourth Floor, Jersey City , Client Services Associate for Luxury Brand - Jersey City, Other , Jersey City, New Jersey

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