Client Services Associate for Luxury Brand - Jersey City
Company: Fourth Floor
Location: Jersey City
Posted on: June 18, 2022
Job Description:
Our client, leading luxury retailer, is looking for a Client
Services Advisor to join their team in Jersey City! In this role,
you will provide the highest level of customer satisfaction to
clients, keeping the end client forefront in the decisions and
actions taken each day.Please note, this role requires night time,
weekend, and on-site availability.Responsibilities:
- Develop a strong knowledge of products, and company
history.
- Develop a working knowledge of service process and
procedure.
- Manage eCommerce customer service via email, chat, and
phone.
- Build relationships with clients/customers by assisting Clients
and Customers with general inquiry and service requests based
mainly through email correspondence and calls.
- Handle a high volume of incoming calls, visits, and emails
related to Customer Service and Repair administration.
- Complete all email and call correspondence with clients
according to company guidelines.
- Follow up and resolve escalated service disputes in a
satisfactory manner.
- Administer Service requests (Data entry, estimation, follow up,
billing, shipping) accurately and in a timely manner as
required.
- Provide proactive communications to clients, providing updates
on repairs before the client inquires.Qualifications:
- Bachelor's degree preferred
- 2-5 years of relevant experience in luxury customer
service
- Mandarin or French speaking is a PLUS!
- A positive, professional, can-do attitude and presentation with
excellent oral and written communication skills
- Must be comfortable speaking with people over the phone, email
and in person
- Strong organization, time management, multitasking, and follow
up skills with attention to details
- Computer Skills: Basic Microsoft Office Suite (excel, word,
outlook).
- Must have strong written skillsPlease submit your resume for
consideration.You can use www.workgrades.com to collect and manage
your references for free and share them with us or anyone else you
choose. Candidates with references are always preferred by our
clients. Now is the most important time to stand out from the
crowd. We suggest that you ensure you have updated your LinkedIn
profile and that you start collecting your references early.
Keywords: Fourth Floor, Jersey City , Client Services Associate for Luxury Brand - Jersey City, Other , Jersey City, New Jersey
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