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Ops SpecialistFT Pay Proc

Company: Brown Brothers Harriman
Location: Jersey City
Posted on: June 20, 2022

Job Description:

POSITION SUMMARYOps Specialist - FT PB Services: responsible for the effective direction and workflow of a team of employees with FT PB Services Group. The FT PB Services Group is the central point of receipt for manually instructed payments. Media used to instruct manual payments include original letters, memos, faxes, e-mail and CRM. This group is responsible for authenticating each manually instructed payment in accordance with Firm policy and each client's authentication profile. S/he assists the staff with day-to-day processing activities in order to maximize productivity and quality. S/he provides the team with constructive feedback and ensures standards of quality and controls are met. S/he serves as the first point of escalation in cases where instructions cannot be authenticated in accordance with policy, procedures and/or client profile. S/he works with the Supervisor to continuously improve the process in terms of productivity, risk mitigation and improved client experience.PRINCIPAL RESPONSIBILITIESRisk ManagementAssist management in ensuring proper product delivery, proper escalation and resolution of high exposure items, maintaining the proper balance of cost, control and client service (3Cs), and maintaining proper standards and controls.Review E&O situations and look for corrective action.Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.People ManagementAssist staff with day-to-day processing activities.Understand competencies required for successful job performance and use knowledge to coach and develop team members as well as to identify training needs.Energize and inspire team - generating excitement, a sense of pride, and a drive to excel.Consistently provide employees with constructive and timely feedback, both positive and negative.Assign responsibility effectively based on expertise and strengths of team members.Process ImprovementHelp to enhance the productivity of the unit.Quality Assurance/ControlEnsure daily output standards, both quality and timeliness, are met.Ensure adherence to all established policies, procedures, and controls.Assist management in the implementation of policies, procedures, and controls.Monitor volume, workflows, and overtime of team.Identify and resolve workflow issues.OtherAssist in the development and production of management reporting.Provide feedback on resource requirements and allocation.Contribute to Division or Firm process improvement activities.KNOWLEDGE, SKILLS AND ABILITIESBS/BA degree or equivalent work experience. -2 to 3 years of industry experience.1-year senior processing experience a plus.Interpersonal skills.Ability to communicate professionally with others.An aptitude for analytical and problem resolution.Self-Starter, proactive, and objective oriented.Enthusiastic leadership skills and ability to engage others.What We Offer:A collaborative environment that enables you to step outside your role to add value wherever you canDirect access to clients, information and experts across all business areas around the worldOpportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firmA culture of inclusion that values each employee's unique perspectiveHigh-quality benefits program emphasizing good health, financial security, and peace of mindRewarding work with the flexibility to enjoy personal and family experiences at every career stageWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.Full timeJersey CitySummaryLocation: Jersey City; New YorkType: Full time

Keywords: Brown Brothers Harriman, Jersey City , Ops SpecialistFT Pay Proc, Other , Jersey City, New Jersey

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