Training Specialist

Company: Collectors Universe, Inc.
Location: Jersey City
Posted on: June 23, 2022

Job Description:

Collectors is building the future of how collectors find, buy, authenticate, track & research collectibles - from sports cards, coins, and video games to Pokemon cards. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry.

The Collectors family of companies includes leaders in third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards.

We are currently looking for a Training Specialist to join our team. You will work directly with the Training Manager to help team members in effectively organizing, planning, and executing training projects. These projects include, but are not limited to, writing manuals, creating Google Slides, organizing, and delivering training sessions for various departments across the organization. The successful candidate will be responsible for delivering training in all key areas of the business, including Operations, for new hires, temporary employees, and existing employees. It is important for this individual to work with the Training Manager to create consistency of content in training sessions and to be able to guide team members to do the same.

This role reports to the Training Manager and will work out of our Jersey City, NJ office.

What You'll Do:

* Assist training in all key areas of the business, including Operations and other departments that may have training needs. Training will be delivered to new hires, temporary employees, and existing employees across the business.
* There is a focus on building annual programs and preparing teaching plans for areas such as safety and harassment for all employees. The Training Department is directly involved in instilling a 'Safety' culture and informing the workforce on safety topics.
* Support with onboarding and training new hires and temporary employees.
* Communicate with team members, fellow trainers, technical writers, and the Training Manager to ensure all needs are met.
* Identify future training needs and create a curriculum, with the Training Manager's guidance to facilitate training.
* Improve policies, procedures, and processes through the identification of opportunities for improvement from defined issues considering current procedures; recommend and implement optimal solutions; measure observed improvements, draft documents and reports.

Who You Are:

* B.S. or B.A. preferred; 1 or 2 years of experience in a training environment preferred.
* Fluent in English with the ability to read and comprehend instructions, correspondence, and memos; ability to effectively present information in one-on-one and group situations to other employees of the organization at multiple levels of employment/management.
* Spanish and/or Japanese fluency, and/or experience with formal writing or translating in Spanish/Japanese is a plus.
* Attendance must be reliable, and you must be flexible to occasionally cater to later shifts.
* Strong computer skills (Gmail, Google Drive, Google Slides, etc.).
* Proven work experience training others.
* Proven experience in designing training events in a corporate setting, including technical writing skills (writing manuals).
* Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)
* Strong planning, problem-solving, and project management skills.
* Ability to stay organized and be detail-oriented.
* Ability to present complex information to a variety of audiences.
* Excellent written and verbal skills, good interpersonal skills, conflict resolution, and time management skills.

Physical Requirements:

* Frequent sitting, standing, and walking for long periods of time
* Occasional lifting/carrying (20 pounds or less)
* Working around equipment & machinery
* Walking on uneven ground

Reasons To Join Us:

* Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
* 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
* Vacation: All full-time employees are eligible for paid vacation
* Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
* Employee Discounts: Employees receive discounts on select grading services for approved submissions
* Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
* Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

About Collectors

Collectors is the leading provider of value-added services to the collectible's markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Card Ladder, Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo. For more information, visit http://www.collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

If you are based in California, you can read information for California residents linked here.

Keywords: Collectors Universe, Inc., Jersey City , Training Specialist, Other , Jersey City, New Jersey