Senior Service Delivery Lead
Company: Bank of America Corporation
Location: Jersey City
Posted on: August 3, 2022
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Job Description:
Job Description:
Develops and sponsors tactics to achieve strategic objectives
across functional groups or within a business group. Develops and
implements programs, projects or processes for a major segment of a
complex function or a small diverse business.
Provides technical leadership for work teams in specialized
functional or process areas. Associates in the Service Delivery
function are responsible for Relationship Management / Account
Management of a client / business area in all information
technology activities.
The role requires one to be a proactive and strategic business
partner in an IT environment striving to meet current and
anticipated business objectives. The relationship manager serves as
a single point of contact for the client and must be capable of
managing initiative-based portfolios in a multi-matrixed
environment.
They are also the escalation point for unresolved problems,
complaints and complex service requests. Key skill sets include the
ability to execute a portfolio using consulting skills and conflict
resolution, proactively drive innovative business solutions, and
use technical, enterprise, and business knowledge to work across
structures to meet customer needs. Associates in this job code must
manage people.
As a Sr. Service Delivery Manager your role and responsibilities
will be:
* Develop a framework to address restoral plans for Shared
Application Platforms and Technology Infrastructure services to
improve TI service offerings.
* Framework will address scope definition to address planning for
the bare metal restore of Shared Application platforms, Technology
Infrastructure Services and as a priority Critical Core
Infrastructures (CCIs), assessments of the existing restoral
capabilities and the documentation of gaps / weaknesses.
* Oversite and tracking for the delivery of program requirements
supporting issue remediation identified by the line of business
(LOB), technology, operations risk, audit or regulators. With a
focus on Planning and Exercising the developed Restoral plans
* Expected outcomes will be definitions of the Roles,
Accountabilities, Controls, Monitoring and escalation of gaps and
remediation timelines.
* Focus on the integration with existing Governance / Oversight
routines including updating policies and standards to ensure
sustainability, building out and facilitation of governance
framework to ensure controls are effective and sustainable.
As a Sr Service Delivery Manager your required skills and
qualifications will be:
* 10+ years of experience with infrastructures systems/
technologies
* Ability to think broadly and holistically to envision the future,
identify change required from current and develop roadmaps to
realize the vision
* Strong ability to bring teams and people together, in a peer
forum, to agree on common goals and achieve shared outcomes
Desired Skills
* Strong knowledge of bank BC/DR processes Strong knowledge of bank
technology systems, testing processes and Critical Infrastructure
constructs
Shift:
1st shift (United States of America)
Hours Per Week:
40
Keywords: Bank of America Corporation, Jersey City , Senior Service Delivery Lead, Other , Jersey City, New Jersey
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