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Remote Home Furnishing Customer Escalation Specialist

Company: VirtualVocations
Location: Jersey City
Posted on: August 6, 2022

Job Description:

A home products eCommerce retailer is filling a position for a Remote Home Furnishing Customer Escalation Specialist.

Individual must be able to fulfill the following responsibilities:
Perform both inbound and outbound support for escalated customers via phone and email
Work with customers to resolve any difficulties or complaints by offering exceptional customer focused solutions
Research and meticulously document the customer's issue
Position Requirements Include:

Strong conflict resolution and de-escalation skills
2+ Years Experience as a Customer Service Agent or 1+ years as a Lead in a fast-paced direct to consumer Customer Success
Ability to recognize, empathize and understand escalated customer sentiment
Strong written communication skills
Ability to troubleshoot and problem solve on your own
Strong computer skills with the ability to type 50+ WPM

Keywords: VirtualVocations, Jersey City , Remote Home Furnishing Customer Escalation Specialist, Other , Jersey City, New Jersey

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