2023 Spring - UX Research Operations Intern
Location: Jersey City
Posted on: September 21, 2022
WHEN CAN YOU EXPECT TO HEAR BACK?
We like to attend all career fairs and recruitment events before
closing our positions. That means, this position may be open
without response for a couple of weeks to give us time to wrap up
the recruitment season. Please see our tentative timeline below so
you know when to expect to hear back from us!
All postings close: September 25, 2022 at 11:59 CT
Resume reviews: Week of Sept. 26-30th
Interviews: Early October
Offers: By end of October
2023 START DATE:
This position has opportunity to start in the Spring, with
potential to extend into the Summer. Please see our start dates
below and let us know your availability.
Spring Internships: Monday, January 9, 2023
20/hours per week max (flexible around your class schedule)
This role will work closely with the Research Operations lead and
aid in the Research Team's mission of driving and enabling a
culture of user-centered problem solving to fuel Workiva's business
and deliver value to customers. At its core, this role is about
collaborating with UX Researchers, UX Designers, and Product
Managers to help enable better and more efficient research.
Collaborate with UX researchers, UX designers, and product managers
to understand research needs and identify participant
Handle screening, scheduling, communications and coordination
between the research team and the research participants.
Foster relationships between customers and team members to build an
enthusiastic and growing pool of candidates for research
Manage participant incentives, research repository, and team
Support the sourcing of new research tools and the management of
current tools such as Userzoom, Qualtrics, Gainsight and
Collaborate with legal and UX team members to ensure the protection
of our customers' data.
Assist and collaborate with other Product Operations and Design
Operations team members on internal processes.
WHAT YOU'LL NEED
Experience with qualitative and quantitative research methods is a
Understanding of Design Thinking and product lifecycle is a
Skilled in one or more relevant user research methods is a plus
Experience in customer facing or administrative roles is a plus
Strong written and verbal communication skills
Demonstrates strong teamwork orientation
Strong interpersonal skills
Highly organized with a strong attention to detail
Ability to adapt in a fast-paced environment
Ability to multitask and simultaneously manage multiple
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely,
not in a Workiva office.
MUST BE AUTHORIZED TO WORK IN THE UNITED STATES AND NOT REQUIRE
SPONSORSHIP NOW OR IN THE FUTURE.
HOW YOU'LL BE REWARDED
Pay Rate in Colorado: $28 per hour
WHERE YOU'LL WORK
Our values drive how we work and who we hire. You will see these
values ingrained in how we support our customers, work with team
members, build our products and in the work environment we've
CUSTOMER SUCCESS: Always delight our customers.
TRUST: Rely on each other.
INTEGRITY: Do the right thing, every time.
COLLABORATION: Share resources and work together.
INNOVATION: Keep creating solutions and finding better ways.
INCLUSION: Support a diverse community where we all belong.
ACCOUNTABILITY: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique
culture gives employees the opportunity to make an impact everyday.
We give our employees the freedom and resources they need-backed by
our culture of collaboration and diverse thought-to continue
innovating and breaking new ground. We hire talented people with a
wide range of skills and experiences who are eager to tackle some
of today's most challenging problems.
AT WORKIVA, YOU'LL ENJOY:
INTERN ENVIRONMENT: Workiva was ranked a top 100 internship program
by WayUp and ranked #20 in Best Places to Work for a reason! Our
interns have the opportunity to participate in mentoring,
professional development, networking, and flexible hours during
their internship. We continually strive to provide numerous
resources to build not just excellent interns, but excellent
REAL WORK EXPERIENCE: Workiva interns are treated as full-time
employees and are allowed the freedom to contribute to real work
that truly impacts Workiva and it's operations. From writing code
in our production environment to directly supporting our customers'
on our newest platform, our interns play a vital role in our
FANTASTIC PERKS: Being an intern at Workiva has benefits beyond
just a paycheck. You can't beat the wellness discounts, 401k
participation and match, casual dress environment, paid sick leave
and countless other perks that Workiva offers!
INVOLVEMENT: Ability to participate in Business Employee Resource
Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+),
Veterans, Disabilities), Volunteering, Company wide celebrations,
OPPORTUNITY AT WORKIVA: At Workiva, we offer more than just a 12-15
week spring or summer program. 80% of our interns extend longer
than just 1 semester with us to continue work on their projects. As
long as you are enrolled in a degree seeking program, you could
have the opportunity to be an intern at Workiva until you
LEARN MORE ABOUT LIFE AT WORKIVA: [
Workiva is an Equal Employment Opportunity and Affirmative Action
Employer. We believe that great minds think differently. We value
diversity of backgrounds, beliefs, and interests, and we recognize
diversity as an important source of intellectual thought, varied
perspective, and innovation. Employment decisions are made without
regard to age, race, creed, color, religion, sex, national origin,
ancestry, disability status, veteran status, sexual orientation,
gender identity or expression genetic information, marital status,
citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable
accommodations to applicants with disabilities. To request
assistance with the application process, please email
Workiva supports employees in working where they work best - either
from an office or remotely from any location within their country
Keywords: Workiva, Jersey City , 2023 Spring - UX Research Operations Intern, Other , Jersey City, New Jersey
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