Senior Product Specialist - CTS (Remote- EST Based) - ESG

Company: FactSet
Location: Jersey City
Posted on: September 24, 2022

Job Description:

DescriptionContent & Technology Solutions (CTS) is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable and explorable. The Data is delivered via various technologies and formats that meet the needs of our clients' workflows. By enabling our clients to utilize their preferred choice of industry-standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. CTS continues to contribute double-digit year-over-year growth to FactSet through our off-platform engagements with our clients. Our solutions portfolio includes Standard Data-Feeds, Data Exploration, Content API's, Views, Cornerstone, Exchange Data-Feeds, Benchmark Feeds, the Open:FactSet Marketplace, and other non-workstation initiatives.This role will specialize in the delivery of Truvalue data via CTS' Standard DataFeed technology. FactSets' Truvalue Lab's ESG offering is at the epicenter of three major trends shaping the asset investment management industry: the rise of ESG integration, the exponential growth of unstructured data, and major advances in the field of artificial intelligence. As a part of Factset, the Truvalue Lab's solutions are used by Asset Managers, Asset Owners and Hedge funds globally. The market for ESG is rapidly accelerating with several major Asset Managers and Asset Owners as customers. The Truvalue Lab's offerings are being used to drive investments exceeding $4 Trillion. Job Description:This Senior Product Specialist role will take on the role of SME for the Truevalue content set and the Standard DataFeed delivery system.This person will be responsible for mastering their products and evangelizing them internally and externally. They will contribute to our operational and strategic plans, working alongside Product Managers to manage the roadmap and direction of the team and product line. The Senior Product Specialist focuses on optimizing the end-user experience of a product by understanding user pain points, identifying and communicating the top issues to internal stakeholders, and providing recommendations backed by data for how to address the top support issues and improve the user experience.The Senior Product Specialist is also the SME for troubleshooting their products. They shield engineering teams by evaluating tickets and only escalating bugs or speed and stability issues that are relevant. They may also be responsible for communicating directly with clients to share workarounds, dig deeper into issues or provide product expertise. They support the Product Management team at all stages, including discovery, solutioning, launch and monitoring, in addition to execution.Direct responsibilities include, but are not limited to:Understand and articulate the goals and objectives of our end usersImplement product features for a given set of feeds, and understanding associated client workflows, end users, and competitorsBring releases to market in an efficient time frame; fully identifies known bottlenecks; keeps all parties informed of progress through commonly used collaboration tools and in person communicationUtilize subject matter expertise to help drive solution creation and adoption across our client basePartner with sales and client service to help maintain existing businessCollect and document client/market feedback to identify and validate new products/features to provide maximum value to clientsMotivate and empower the sales team via sales enablement activitiesDevelop exceptional industry and competitor knowledgeMinimum Requirements:At least four years' experience in Product Development best practices, including Agile development, SDLC, User Stories and Acceptance criteria, and product release best practicesAbility to troubleshoot client issues and solve them with a combination of creativity, analytical skills and subject matter expertise.Critical Skills:Strong

Keywords: FactSet, Jersey City , Senior Product Specialist - CTS (Remote- EST Based) - ESG, Other , Jersey City, New Jersey