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VIP Rescue Team Lead

Company: FanDuel
Location: Jersey City
Posted on: November 22, 2022

Job Description:

FanDuel Group is a world-class team of brands and products all built with one goal in mind -to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That's no easy task, which is why we're so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give.
Our brands include:

  • FanDuel -A game-changing real-money fantasy sports app
  • FanDuel Sportsbook -America's #1 sports betting app
  • FanDuel TV -"The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
  • FanDuel Racing -A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino -Fan-favorite online casino apps
  • FOXBet - A world-class betting platform and affiliate of FanDuel Group
  • PokerStars - The premier online poker product and affiliate of FanDuel Group

    THE POSITION:Our roster has an opening with your name on it
    FanDuel Group is looking to recruit a VIP Rescue Team Lead to support managerial duties and be part of a team that reactivates and rewards our users on Sportsbook and Casino products.
    THE GAME PLAN:Everyone on our team has a part to play

    • Lead a competitive team that reaches out to players by phone to promote customized offers for their play. Address player questions and concerns and deliver outstanding service while encouraging players to return to play.
    • Be motivated to make phone calls/send texts, is not afraid of rejection and should have better than average customer satisfaction scores on phone contacts.
    • Think creatively and passionately about ways in which we can make every user interaction meaningful and provide the best customer experience possible.
    • Use technical ability to master our internal admin systems, review accounts and resolve issues.
    • Be a self-starter who is driven to exceed targets.
    • Get a chance to make sports more exciting for our quickly growing customer base.
    • Meet monthly contact-center type KPIs within a competitive team
    • Help share user insights and trends to all areas of the business including product, marketing, and operations
    • Get a chance to make sports more exciting for our quickly growing customer base

      THE STATS:What we're looking for in our next teammate

      • Minimum of 2+ years of experience in customer service, contact center, or sales focus field highly preferred
      • Experience managing and coaching a team of people highly preferred
      • Available to work flexible hours that include nights and weekends required
      • Excellent verbal and written communication skills required
      • Online gaming experience preferred
      • Knowledge of MS Office (Word, Excel, etc.) required
      • Ability to lead a team in a target and results driven environment
      • Business to Customer Sales experience preferred
      • Confident and people-focused personality
      • Enthusiastic, self-motivated, and a thirst to learn
      • Strives to meet targets and deadlines
      • Excellent organizational and planning skills

        Experience with CRMs and online platforms such as Salesforce preferred
        THE CONTRACT:We treat our team right
        Competitive compensation is just the beginning. As part of our team, you can expect:

        • An exciting and fun environment committed to driving real growth
        • Opportunities to build really cool products that fans love
        • Mentorship and professional development resources to help you refine your game
        • Flexible vacation allowance to let you refuel
        • Hall of Fame benefit programs and platforms

          FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

Keywords: FanDuel, Jersey City , VIP Rescue Team Lead, Other , Jersey City, New Jersey

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