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Desktop Support

Company: Snappyhires
Location: Jersey City
Posted on: November 25, 2022

Job Description:

*Job Description: *

*Job Summary: *

--- Technical Degree or related work experience.The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures.

*Primary Responsibilities: *--- Troubleshoot and replace laptop and PC hardware.--- Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.--- Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referring more complex problems to the next level of technical staff.--- Set up, maintain, and troubleshoot.--- Participate in the IT Support queue which will result in assigning and prioritizing open issues.--- Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems. When appropriate, determine the appropriate group for escalation.--- Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.--- Perform server and desktop computer updates to safeguard from malicious viruses and malware --- Manage customer issues and requests by creating, tracking, and documenting technical solutions.--- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.--- Build\\deploy new workstations (desktops and laptops).--- Install\\upgrade hardware\\software on Windows workstations.--- Troubleshoot assigned tickets to determine if the issue can be resolved or determine the appropriate group for escalation.--- Maintain positive relations through effective customer follow-up.

Job Type: Contract

Schedule:
* 8 hour shift

Experience:
* Customer support: 3 years (Preferred)
* iOS: 2 years (Preferred)
* Windows: 2 years (Preferred)

Work Location: On the road%58047475%

Keywords: Snappyhires, Jersey City , Desktop Support, Other , Jersey City, New Jersey

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