CCB Data Governance Platform - Customer Success Lead

Company: JPMorgan Chase & Co.
Location: Jersey City
Posted on: January 22, 2023

Job Description:

CCB Data Governance Platform - Customer Success Lead -"Job Details" Jersey City, NJ, United States and 3 more Job Identification 210352526 Job Category Analytics Solutions & Delivery Locations

• 480 Washington Blvd, Jersey City, NJ, 07310, US
• 277 Park Ave, New York, NY, 10172, US
• 1111 Polaris Pkwy, Columbus, OH, 43240, US
• 10 S Dearborn St, Chicago, IL, 60603, US Posting Date 01/17/2023, 04:47PM Job Schedule Full time Job Shift Day Jersey City,NJ $175,750.00-$235,000.00; NYC,NY $175,750.00-$235,000.00 Job Description Employer Description Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. -In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans Our Organization Chase Consumer & Community Bank (CCB) -serves 66 million households and 4 million small businesses with a broad range of financial services, including banking, credit cards, auto finance, payments, mortgages, and investment advice. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. -We have a consistent set of strategic priorities, where modernizing and leveraging our data technology is foundational to achieving our objectives:
  • Grow households and better serve customer needs to be the bank for all
  • Drive engagement through experiences that customers love
  • Leverage data and technology to drive productivity and agility
  • Protect our customers and the Firm through a strong risk and control environment
  • Be the place where everyone wants to work
  • Achieve best-in-class finance performance The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes. Role: The CCB Data Governance Product team builds capabilities to accelerate Data Publishing, Data Consumption and Data Governance functions, as we modernize our metadata registration, enrichment and management capabilities, and automated data oversight. The product facilitates discovery of data that is understandable, ready to use, fit for purpose and compliant with data risk management. The Customer Success Lead Executive will work within the CCB Chief Data Office Data Governance Product team to drive the customer success of Data Governance for CCB. The individual in this position will have the responsibility of overseeing thousands of users, leveraging their communication skills to a help a broad range of stakeholders and users navigate their data management challenges. You'll play a critical role in the firm's agenda to execute against established goals and drive software engineers, business users, application owners and others to adopt and leverage our tools, ranging from governance of metadata to access, quality, lineage and more. This work will be in agile in manner to meet business objectives and a strong partnership with the CCB sub-lines of business, the CCB Technology organization, CCB Data & Analytics, and the Chief Data Office will be required. To be successful, the candidate must be dynamic, partner-oriented, organized, able to ask questions and identify parallel needs across a complex-fast-changing space - delivering fresh ideas and flawless execution. The candidate must be a self-starter who has the ability to break down complex challenges and progress independently toward goals. The role is responsible for the following activities: Core Responsibilities:
    • Represent the Data Governance Product and work across sub-lines of business and technology organizations to develop deep relationships that will assist new customers to learn about our solutions, become excited about adopting our products, and integrate users to become satisfied, active customers
    • Define and execute a strategy to guide customers through platform configuration and activation - ensure new users and teams are set up for success. Help users understand the product, its fit to their role/business, and deploy it successfully to meet their goals
    • Proactively assist the Data Governance Product to make product improvements and identify new content resources to help users and customers be more successful
    • Drive expansion and optimize success - connect with new stakeholders and actively work to understand our business partners
    • Solicit customer feedback and improve the whole company's understanding of our customers, their needs and how they successfully use the product
    • Establish strategies, user guides, demos, and training roll-out plans across the full organization
    • Communicate effectively with senior management to resolve conflicts through broad based decision making with key stakeholders
    • Escalate issues as appropriate to senior leadership and through the firm's committee structures Qualifications:
      • 10+ years of industry experience
      • 5+ years related customer experience. Related experience can include: Customer success, product management, B2B relationship management, account management, customer service (servicing internal or external customers).
      • 2+ years management experience with e xcellent leadership skills - of programs, projects, teams and/or employees
      • Strong knowledge of consumer financial services preferred
      • Experience in strategic or transformational change preferred
      • Influencer with great interpersonal skills that will allow you to execute and achieve alignment across a matrixed environment with a wide range of different views, job functions, and levels while displaying a sense of ownership
      • Maintain poise and confidence in difficult meetings; able to address off-topic questions and concerns to steer conversations toward solutions
      • Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals.
      • Experience and technical knowledge of data management and governance, big data platforms, or data architecture preferred.
      • Technical abilities to relate to and guide technical users including software engineers, data engineers, ETL specialists and others as they use pipelines, APIs, and manage their data journey
      • Learn quickly and exhibit technical intuition; your curiosity and passion will allow you to have an impact from day one
      • Interest and aptitude to the treat internal clients like external clients
      • Relationship management and churn prevention skills, and the drive to engage clients on new products and features. About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. - In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
        The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes. CCB Chief Data Office (CDO) is currently seeking a VP level candidate to lead multiple complex records management programs / projects. The person filling this position will need to be able to partner and work across multiple cross-functional areas, including Technology, Risk, Finance, Compliance, Legal, Controls, Centralized Records Management Program and the Firmwide Data Management office. The individual will partner with Product Groups to drive an understanding of the business records, underlying data and its use within the business, and to ensure records management controls and compliance considerations are integrated into data life cycle. Page CCB Data Governance Platform - Customer Success Lead - JPMC Candidate Experience page Careers loaded IMPORTANT NOTICE: PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE

Keywords: JPMorgan Chase & Co., Jersey City , CCB Data Governance Platform - Customer Success Lead, Other , Jersey City, New Jersey