CCB Data Governance Platform - Customer Success Lead
Company: JPMorgan Chase & Co.
Location: Jersey City
Posted on: January 22, 2023
Job Description:
CCB Data Governance Platform - Customer Success Lead -"Job
Details" Jersey City, NJ, United States and 3 more Job
Identification 210352526 Job Category Analytics Solutions &
Delivery Locations
- 480 Washington Blvd, Jersey City, NJ, 07310, US
- 277 Park Ave, New York, NY, 10172, US
- 1111 Polaris Pkwy, Columbus, OH, 43240, US
- 10 S Dearborn St, Chicago, IL, 60603, US Posting Date
01/17/2023, 04:47PM Job Schedule Full time Job Shift Day Jersey
City,NJ $175,750.00-$235,000.00; NYC,NY $175,750.00-$235,000.00 Job
Description Employer Description Chase is a leading financial
services firm, helping nearly half of America's households and
small businesses achieve their financial goals through a broad
range of financial products. Our mission is to create engaged,
lifelong relationships and put our customers at the heart of
everything we do. We also help small businesses, nonprofits and
cities grow, delivering solutions to solve all their financial
needs. We recognize that our people are our strength and the
diverse talents they bring to our global workforce are directly
linked to our success. We are an equal opportunity employer and
place a high value on diversity and inclusion at our company. We do
not discriminate on the basis of any protected attribute, including
race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status,
pregnancy or disability, or any other basis protected under
applicable law. -In accordance with applicable law, we make
reasonable accommodations for applicants' and employees' religious
practices and beliefs, as well as any mental health or physical
disability needs. The health and safety of our colleagues,
candidates, clients and communities has been a top priority in
light of the COVID-19 pandemic. JPMorgan Chase was awarded the
"WELL Health-Safety Rating" for all of our 6,200 locations globally
based on our operational policies, maintenance protocols,
stakeholder engagement and emergency plans to address a
post-COVID-19 environment. As a part of our commitment to health
and safety, we have implemented various COVID-related health and
safety requirements for our workforce. Employees are expected to
follow the Firm's current COVID-19 or other infectious disease
health and safety requirements, including local requirements.
Requirements include sharing information including your vaccine
card in the firm's vaccine record tool, and may include mask
wearing. Requirements may change in the future with the evolving
public health landscape. JPMorgan Chase will consider accommodation
requests as required by applicable law. Equal Opportunity
Employer/Disability/Veterans Our Organization Chase Consumer &
Community Bank (CCB) -serves 66 million households and 4 million
small businesses with a broad range of financial services,
including banking, credit cards, auto finance, payments, mortgages,
and investment advice. We're proud to lead the U.S. in credit card
sales and deposit growth and have the most-used digital solutions -
all while ranking first in customer satisfaction. -We have a
consistent set of strategic priorities, where modernizing and
leveraging our data technology is foundational to achieving our
objectives:
- Grow households and better serve customer needs to be the bank
for all
- Drive engagement through experiences that customers love
- Leverage data and technology to drive productivity and
agility
- Protect our customers and the Firm through a strong risk and
control environment
- Be the place where everyone wants to work
- Achieve best-in-class finance performance The CCB Data &
Analytics team responsibly leverages data across Chase to build
competitive advantages for the businesses while providing value and
protection for customers. The team encompasses a variety of
disciplines from data governance and strategy to reporting, data
science and machine learning. We have a strong partnership with
Technology, which provides cutting edge data and analytics
infrastructure. The team powers Chase with insights to create the
best customer and business outcomes. Role: The CCB Data Governance
Product team builds capabilities to accelerate Data Publishing,
Data Consumption and Data Governance functions, as we modernize our
metadata registration, enrichment and management capabilities, and
automated data oversight. The product facilitates discovery of data
that is understandable, ready to use, fit for purpose and compliant
with data risk management. The Customer Success Lead Executive will
work within the CCB Chief Data Office Data Governance Product team
to drive the customer success of Data Governance for CCB. The
individual in this position will have the responsibility of
overseeing thousands of users, leveraging their communication
skills to a help a broad range of stakeholders and users navigate
their data management challenges. You'll play a critical role in
the firm's agenda to execute against established goals and drive
software engineers, business users, application owners and others
to adopt and leverage our tools, ranging from governance of
metadata to access, quality, lineage and more. This work will be in
agile in manner to meet business objectives and a strong
partnership with the CCB sub-lines of business, the CCB Technology
organization, CCB Data & Analytics, and the Chief Data Office will
be required. To be successful, the candidate must be dynamic,
partner-oriented, organized, able to ask questions and identify
parallel needs across a complex-fast-changing space - delivering
fresh ideas and flawless execution. The candidate must be a
self-starter who has the ability to break down complex challenges
and progress independently toward goals. The role is responsible
for the following activities: Core Responsibilities:
- Represent the Data Governance Product and work across sub-lines
of business and technology organizations to develop deep
relationships that will assist new customers to learn about our
solutions, become excited about adopting our products, and
integrate users to become satisfied, active customers
- Define and execute a strategy to guide customers through
platform configuration and activation - ensure new users and teams
are set up for success. Help users understand the product, its fit
to their role/business, and deploy it successfully to meet their
goals
- Proactively assist the Data Governance Product to make product
improvements and identify new content resources to help users and
customers be more successful
- Drive expansion and optimize success - connect with new
stakeholders and actively work to understand our business
partners
- Solicit customer feedback and improve the whole company's
understanding of our customers, their needs and how they
successfully use the product
- Establish strategies, user guides, demos, and training roll-out
plans across the full organization
- Communicate effectively with senior management to resolve
conflicts through broad based decision making with key
stakeholders
- Escalate issues as appropriate to senior leadership and through
the firm's committee structures Qualifications:
- 10+ years of industry experience
- 5+ years related customer experience. Related experience can
include: Customer success, product management, B2B relationship
management, account management, customer service (servicing
internal or external customers).
- 2+ years management experience with e xcellent leadership
skills - of programs, projects, teams and/or employees
- Strong knowledge of consumer financial services preferred
- Experience in strategic or transformational change
preferred
- Influencer with great interpersonal skills that will allow you
to execute and achieve alignment across a matrixed environment with
a wide range of different views, job functions, and levels while
displaying a sense of ownership
- Maintain poise and confidence in difficult meetings; able to
address off-topic questions and concerns to steer conversations
toward solutions
- Demonstrated ability to manage tight delivery timelines, and
ensure our organization is on track to execute and deliver
strategic change that meets our goals.
- Experience and technical knowledge of data management and
governance, big data platforms, or data architecture
preferred.
- Technical abilities to relate to and guide technical users
including software engineers, data engineers, ETL specialists and
others as they use pipelines, APIs, and manage their data
journey
- Learn quickly and exhibit technical intuition; your curiosity
and passion will allow you to have an impact from day one
- Interest and aptitude to the treat internal clients like
external clients
- Relationship management and churn prevention skills, and the
drive to engage clients on new products and features. About Us
Chase is a leading financial services firm, helping nearly half of
America's households and small businesses achieve their financial
goals through a broad range of financial products. Our mission is
to create engaged, lifelong relationships and put our customers at
the heart of everything we do. We also help small businesses,
nonprofits and cities grow, delivering solutions to solve all their
financial needs. We recognize that our people are our strength and
the diverse talents they bring to our global workforce are directly
linked to our success. We are an equal opportunity employer and
place a high value on diversity and inclusion at our company. We do
not discriminate on the basis of any protected attribute, including
race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status,
pregnancy or disability, or any other basis protected under
applicable law. - In accordance with applicable law, we make
reasonable accommodations for applicants' and employees' religious
practices and beliefs, as well as any mental health or physical
disability needs.
The health and safety of our colleagues, candidates, clients and
communities has been a top priority in light of the COVID-19
pandemic. JPMorgan Chase was awarded the "WELL Health-Safety
Rating" for all of our 6,200 locations globally based on our
operational policies, maintenance protocols, stakeholder engagement
and emergency plans to address a post-COVID-19 environment.As a
part of our commitment to health and safety, we have implemented
various COVID-related health and safety requirements for our
workforce. Employees are expected to follow the Firm's current
COVID-19 or other infectious disease health and safety
requirements, including local requirements. Requirements include
sharing information including your vaccine card in the firm's
vaccine record tool, and may include mask wearing. Requirements may
change in the future with the evolving public health landscape.
JPMorgan Chase will consider accommodation requests as required by
applicable law.We offer a competitive total rewards package
including base salary determined based on the role, experience,
skill set, and location. For those in eligible roles, discretionary
incentive compensation which may be awarded in recognition of
individual achievements and contributions. We also offer a range of
benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site
health and wellness centers, a retirement savings plan, backup
childcare, tuition reimbursement, mental health support, financial
coaching and more. Additional details about total compensation and
benefits will be provided during the hiring process. Equal
Opportunity Employer/Disability/Veterans About the Team Our
Consumer & Community Banking division serves our Chase customers
through a range of financial services, including personal banking,
credit cards, mortgages, auto financing, investment advice, small
business loans and payment processing. We're proud to lead the U.S.
in credit card sales and deposit growth and have the most-used
digital solutions - all while ranking first in customer
satisfaction. The CCB Data & Analytics team responsibly leverages
data across Chase to build competitive advantages for the
businesses while providing value and protection for customers. The
team encompasses a variety of disciplines from data governance and
strategy to reporting, data science and machine learning. We have a
strong partnership with Technology, which provides cutting edge
data and analytics infrastructure. The team powers Chase with
insights to create the best customer and business outcomes. CCB
Chief Data Office (CDO) is currently seeking a VP level candidate
to lead multiple complex records management programs / projects.
The person filling this position will need to be able to partner
and work across multiple cross-functional areas, including
Technology, Risk, Finance, Compliance, Legal, Controls, Centralized
Records Management Program and the Firmwide Data Management office.
The individual will partner with Product Groups to drive an
understanding of the business records, underlying data and its use
within the business, and to ensure records management controls and
compliance considerations are integrated into data life cycle. Page
CCB Data Governance Platform - Customer Success Lead - JPMC
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Keywords: JPMorgan Chase & Co., Jersey City , CCB Data Governance Platform - Customer Success Lead, Other , Jersey City, New Jersey
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