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Solutions Support Specialist

Company: VirtualVocations
Location: Jersey City
Posted on: September 14, 2023

Job Description:

A company is looking for a Solutions Support professional to provide technical assistance and user support for clients.
Key Responsibilities:

Build a deep understanding of the application, API, and client tools
Provide customer and technical support via email, phone, and other electronic mediums
Assist with client onboarding, user support, and ticket management


0-2 years of experience in SaaS-based B2B support roles
Experience with HTML, JavaScript, and CSS
Experience with console troubleshooting is preferred
Experience with ZenDesk and JIRA is a plus
Experience with Smarty is a plus

Keywords: VirtualVocations, Jersey City , Solutions Support Specialist, Other , Jersey City, New Jersey

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