Corporate Travel Specialist - Afterhours
Company: Travel Leaders Group Holdings LLC dba Internova Tr
Location: New York
Posted on: April 18, 2024
Job Description:
Corporate Travel Specialist - Afterhours
Job Locations
US-Remote
Job ID
2024-3062
Division
ALTOUR
# of Openings
1
Category
Travel Agent
Max
USD $28.22/Hr.
Min
USD $15.05/Hr.
Overview
The primary role of this position is to facilitate professional,
accurate, cost-effective travel arrangements for all clients within
their company's guidelines and standards of excellence for customer
service. *This is an afterhours position with a Sunday-Thursday or
Tuesday-Satruday schedule. Weekday shift hours are 5:00pm-1:30am
ET, weekend shift hours are flexible* The salary range on this job
posting/advertising has been developed to give applicants a wide
range to comply with pay transparency laws in all states and
geographical areas. Many factors, such as years of experience,
geographical location, budget etc. are considered when determining
the starting rate of pay. This role may be eligible for an
incentive, commission, bonus, or a discretionary bonus program
based on the company's financial goal achievement and individual
performance.
Responsibilities
- Complete travel arrangements (air,
hotel, car rental) at the lowest possible price within corporate
travel guidelines.
- Call backs handled within a 1-hour window; emails addressed
within a 2-hour window.
- Access queues at the beginning and end of each day.
- Process ticketing for reservations submitted via online
reservations tool (Concur).
- Execute responsibilities within company guidelines for customer
service, documentation of PNRs and profiles, ticketing, invoicing,
and accuracy.
- Assures client is fully aware of all necessary travel documents
and health requirements for countries to be visited.
- Maintain total ownership of each record until departure to
ensure all details are addressed to the client's satisfaction.
- Handle re-routing and exchange processes as necessary
- Stays abreast of technology and industry knowledge, especially
with intranet tools provided by Altour.
- Stays fully informed on all airline rules and regulations,
tariffs, and fare requirements and accurately applies this
knowledge to all travel arrangements.
- Other duties as assigned.
Qualifications
- Sabre and Worldspan proficiency required.
- Apollo proficiency preferred.
- Competency with all ticketing processes including
exchanges.
- Proficient with international itineraries and rate
structures.
- Knowledge of online booking tools preferred.
- Professional verbal and written communication skill.
- Regular and dependable attendance and punctuality are
requiredPhysical Requirements:
- Sedentary work. Exerting up to 10 pounds of force occasionally
and/ or negligible amount of force frequently or constantly to
lift, carry, push or otherwise move objects. Sedentary work
involves sitting most of the time.
- Job requires employee to sit for extended periods of time
without being able to leave the work area.
- Repetitive motion, substantial movements (motions) of the
wrists, hands, and/ or fingers.
- Typing or otherwise working primarily with fingers.
- Must be able to comprehend instructions, interpret documents,
and apply abstract principles to a wide range of complex
tasks.
- Ability to understand the meanings of words and effectively
respond, analyze information and write reports, comprehend complex
issues, and communicate effectively to diverse groups.
- Job requires employee to perform basic arithmetic accurately
and compute rates and percentages.
- Must be able to communicate effectively and professionally
(verbally and in writing) as appropriate for the needs of the
audience. Internova Travel Group is an Equal Opportunity Employer.
We make employment decisions without regard to age, race, religion,
national origin, gender, disability, veteran status, genetic
information, sexual orientation and gender identity or any other
protected class. Our benefit offerings include choice of two
medical plans and two dental plans, vision insurance, flexible
spending accounts (FSAs), company-paid life insurance and AD&D,
optional additional life insurance and AD&D, disability
insurance, paid parental leave, paid time off, 401k Plan with
company match, discounted employee travel options, access to
LinkedIn Learning webinars and courses. Discounted pet insurance
and auto, home, & renters insurance. #LI-Remote Perspective
Employee Privacy Policy
Keywords: Travel Leaders Group Holdings LLC dba Internova Tr, Jersey City , Corporate Travel Specialist - Afterhours, Other , New York, New Jersey
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