Acura Service Advisor
Company: Rallye Acura
Location: Roslyn
Posted on: April 26, 2024
Job Description:
The Rallye Motor Company, Long Island's premier luxury
automotive group, has an opportunity for an experienced Service
Advisor with Rallye Acura! The ideal candidate is looking for a
long-term position with an outstanding team, who is able to
influence the volume of the service business and plays a key role
in ensuring a seamless and personalized automotive experience. Must
be an energetic, reliable, motivated individual with service
writing experience. Responsibilities for this position include, but
are not limited to:
- Establish ongoing consulting relationships with customers by
being available during business hours to answer questions, explain
additional repairs needed, and make arrangements for subsequent
service reservations.
- Promote the sales of appropriate services, parts, and
accessories by accurately identifying the customer's service needs
and by thoroughly understanding the Acura product and service
lines.
- Establish working agreement with the customer by determining
and verifying customer's service needs and recording them along
with current vehicle and customer information. Also, record the
initial estimate signatures and verify the location of the customer
so that no work starts without customer approval.
- Ensure all customer vehicle damages have been accurately
identified on the check-in sheet. Aide in the inspection of the
vehicles to accurately identify customer service needs, so the
number of comebacks related to improper repair orders is
minimal.
- Maintain the customer follow-up system by adhering to the Acura
guidelines. The Rallye Motor Company is committed to attracting and
retaining a talented and diverse workforce that supports our
culture of customer service and automotive excellence. We strive to
provide the Rallye team members with a variety of career
opportunities that promote personal growth & learning, work-life
balance, and equality. Our superior benefits, focus on employee
growth and development along with the high earning potential are
just a few reasons you will want to consider joining Rallye! PAY
RANGE: $65,000 - $85,000 ANNUALLY Requirements
- Minimum of 3 years service advisor experience required, Acura
service experience preferred.
- Valid Driver's License.
- Excellent customer service skills.
- Working knowledge or trainable in automotive retail center
computer systems (CDK computer system preferred).
- Excellent verbal/written communication and organization
skills.
- Outgoing and patient personality with outstanding customer
relations ability.
- Professional personal appearance. Benefits
- Industry leading payplan!
- Great benefits package including medical, dental and vision
coverage for employee & family.
- Company paid life insurance and optional additional
coverage.
- Voluntary short term and long term disability available.
- Additional voluntary benefits including Aflac and
LegalShield!
- Paid time off!
- Paid holidays!
- 401K plan
- Employee Assistance Program
Keywords: Rallye Acura, Jersey City , Acura Service Advisor, Other , Roslyn, New Jersey
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