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Quality Control Specialist

Company: VirtualVocations
Location: Jersey City
Posted on: October 24, 2024

Job Description:

A company is looking for a Quality Control & Audit Specialist to ensure accurate information and customer satisfaction through collaboration and audits.



Key Responsibilities

Conduct audits of client and member interactions, including call reviews and claim processing
Provide feedback and coaching to team members and operations leaders for performance improvement
Analyze KPIs and recommend enhancements to processes and training for quality assurance


Required Qualifications

Minimum 2 years of QA experience
Familiarity with business process improvement and quality assurance systems
Working knowledge of pre-tax spending accounts and COBRA regulations
Bachelor's degree in quality assurance or related field, or equivalent work experience
Proficiency in Microsoft Word and Excel

Keywords: VirtualVocations, Jersey City , Quality Control Specialist, Other , Jersey City, New Jersey

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