JerseyCityRecruiter Since 2001
the smart solution for Jersey City jobs

Customer Care Team Lead

Company: VirtualVocations
Location: Jersey City
Posted on: October 29, 2024

Job Description:

A company is looking for a Customer Care Team Lead to manage customer support teams for digital health services.



Key Responsibilities

Lead and manage a team of Customer Care Advisors, ensuring adherence to performance targets
Provide support for special projects aimed at improving service quality and efficiency
Oversee recruitment and onboarding of new team members while monitoring their performance


Required Qualifications

Experience supervising a customer-facing team in a high-volume contact center environment
Understanding of customer service tools, such as Zendesk
Proven track record of meeting team targets
Data literacy and competency in Excel or willingness to learn
Experience in a digital health business is a plus

Keywords: VirtualVocations, Jersey City , Customer Care Team Lead, Other , Jersey City, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Jersey City RSS job feeds