JerseyCityRecruiter
the smart solution for Jersey City jobs

Benefits Call Center Rep -

Company: Conduent
Location: Jersey City
Posted on: September 12, 2018

Job Description:

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more atwww.conduent.com.

CONDUENT CURRENTLY HAS MULTIPLE PROJECT BASED CALL CENTERPOSITIONS AVAILABLE. YOU MUST BE AVAILABLE TO WORK AN 8 HOUR SHIFT BETWEEN THE HOURS OF 8AM AND 9PM.

THIS IS A SOURCING REQUISITION FOR THESE ROLES.

Summary:Using a computerized system, responds to customer benefit inquiries in a call center environment.

Duties and Responsibilities:




  • Responds to telephone inquiries regarding client benefits.
  • Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Performs benefit calculations where required
  • Maintains benefits member database
  • Prepares benefit statements and year-end update of benefit records
  • Provides basic advice and guidance to clients or plan members
  • Assists employees in the completion of appropriate forms, calculation of benefits or premiums
  • Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives.
  • Monitors priority of calls and shifts escalated calls to assure resolution to problems.
  • Prepares standard reports to track workload, response time and quality of input.
  • Coaches and advises less experienced administrators


    All other duties as assigned.Knowledge, Skills and Abilities:


    • Strong Customer Service experience required
    • Must have experience working with benefit packages
    • Leadership experience preferred
    • Strong written and verbal communication


      Education:




      • High School Diploma/GED required
      • College Degree preferred


        Other Minimum Requirements:




        • Must be able to pass a Criminal Background Check
        • Must be able to pass a Drug Screening
        • Must be able to type 25 words per minute
        • Must be able to pass pre-employment Assessments


          If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

          Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

          Keywords: Conduent, Jersey City , Benefits Call Center Rep -, Other , Jersey City, New Jersey

          Click here to apply!

          Didn't find what you're looking for? Search again!


          I'm looking for
          in category
          within


Other Other Jobs


Freelance Job Promoter/Work At Home
Description: Mommy Jobs Online is now recruiting part-time and full-time Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office set up to work remotely. At Mommy (more...)
Company: Mommy Jobs Online
Location: Passaic
Posted on: 09/23/2018

Now interviewing-work at home
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: FAHT
Location: Bayside
Posted on: 09/23/2018

Seasonal Food Runner - New York Marriott Marquis (18002NWB)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests (more...)
Company: Marriott International
Location: Staten Island
Posted on: 09/22/2018


Bilingual Project Based Benefits Call Center
Description: Bilingual Project Based Benefits Call Center Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, (more...)
Company: Conduent
Location: Cherry Hill
Posted on: 09/23/2018

We Train Work-At-Home Cantonese-Bilingual Customer Experience Reps!
Description: Summary br DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge (more...)
Company: Dish Network
Location: Paterson
Posted on: 09/23/2018

Current College Students - Public Relations Intern (Spring 2018)
Description: We are looking to build a small team of 3 people for our
Company: Hands 4 Others
Location: Paterson
Posted on: 09/22/2018

Work From Home
Description: We are looking for self-motivated, positive, and confident people that would like to work from home on a PT or FT basis. We are a major
Company: Fresh Start Home Careers
Location: Upper Darby
Posted on: 09/23/2018

Independent Contractor - Work from Home
Description: We are America's largest number one healthcare benefits provider, helping people save up to 80 on their
Company: Ameriplan
Location: Levittown
Posted on: 09/23/2018

Automotive Rental Coordinator
Description: Brand New Chrysler, Dodge, Jeep Dealer in Englewood Cliffs, NJ is hiring now for an Experienced Service Advisor to help open their service department. Our company
Company: Route 4 Auto Group
Location: Paramus
Posted on: 09/23/2018

Bilingual Child / Adult Psychiatrist
Description: Psychiatric-Mental Health opening in Brooklyn, New York. This and other physician jobs brought to you by DocCafe.com A recognized healthcare
Company: THE EXECU-SEARCH GROUP
Location: Brooklyn
Posted on: 09/22/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Jersey City RSS job feeds