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Customer Support Associate (Full-Time Contract)

Company: BlueVine
Location: Jersey City
Posted on: September 14, 2018

Job Description:

At BlueVine, we're transforming how businesses get access to working capital financing. Founded in 2013, our online lending platform has helped 10,000+ business owners simplify their cashflow management, boost growth, and take advantage of new opportunities. As a leading FinTech company, we're backed by Menlo Ventures, LightSpeed Ventures, 83North, Silicon Valley Bank, Citi Ventures, among other notable investors. Our clients love us, the market we're going after is huge, and we're just getting started. We're looking for that one of a kind person who is excited to see the inner workings of a successful startup. You will get to work with exceptional people, who together, will help thousands of small businesses access the capital they need to grow. We are a group of fun, creative, and motivated people that like to tackle challenges head on. If you have a strong desire to be part of a small, nimble team, in an exciting and growing space, you'll find your next role at BlueVine.As a Customer Support Associate at BlueVine, you will be an advocate for our clients. In this role you will work closely with our developing support team to quickly and efficiently identify, solve, or properly direct our clients questions and concerns. You will have the chance to see the inner workings of a growing FinTech Support Team. You will be a helper and educator for small business owners. Come show off your skills!This is a Full-Time 6-month contract position that will require availability to work on Saturdays. This role has a potential to be converted to a regular Full-Time role early next year. WHAT YOU'LL DO:

    • Understand the different channels & resources available to assist and educate our clients.
    • Manage client requests through our 888 line and email service, including prioritizing client follow-ups and managing the queue.
    • Assist the Support team in improving SLAs by monitoring incoming requests and directing them to the proper team.
    • Improve upon existing customer communication templates & methods.
    • Identify problems & work to find a solution that addresses both the clients' short term & long-term needs. WHAT WE LOOK FOR:
        • Client facing experience
        • Open to learning from multiple internal teams
        • Strong phone presence
        • Have a desire to help small businesses
        • A quick thinker and a fast learner
        • Great communication skills
        • Excited about growing your career within a rapidly growing company
        • Exhibits uncompromising integrity BlueVine's mission is to help business owners succeed and thrive by making sure they have convenient access to capital for their everyday funding needs. We've helped thousands of businesses since we started in 2013, funding more than $1 billion in working capital through our pioneering online platform. Our invoice factoring product allows business to receive cash advances on their outstanding invoices, offering factoring lines of up to $5 million. Our business line of credit product, called Flex Credit, offers financing based on 6-month and 12-month payment terms, and credit lines of up to $250,000. Based in Redwood City, Calif., BlueVine is backed by leading venture capital firms.

          Keywords: BlueVine, Jersey City, Customer Support Associate (Full-Time Contract), Other, Jersey City, New Jersey

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