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Application Support

Company: AiTech Corp
Location: Jersey City
Posted on: May 19, 2019

Job Description:

Role Application Support Location Jersey City, NJ Duration 8 Months Job description Requirements and Qualification Associate with bachelor s degree in computer science or a related field Over 6 years of relevant experience in Application Support Analyst Role Understanding and Knowledge of ITIL framework and ITSM. Knowledge of ServiceNow (ticketing tool) as an Incident Management tool is a must (not looking for ServiceNow SME). Experience in working on Batch monitoring and recovery as per documented procedures, preferably working experience with Tidal scheduling tool. Working knowledge and experience with Nagios Monitoring tool Excellent Communication Skills and customer friendly approach. Should be available to occasionally visit Data Centers across Jersey City and PA. Ideal candidate should have experience in Application Support services handling below or similar activities Create Service-Now (Service Now knowledge as a tool user and not for Service Now SME) incidents for all alerts generated during real time and batch, including notification, escalation and ownership of the incident through closure. Infrastructure and Application Monitoring. Handle tickets escalated by the Service Desk and Alerts from Monitoring tools Support based on defined run book procedures Development of runbooks associated with new applications in accordance with current documentation standards Escalation of Job Failure, Server Infrastructure related issues to L2L3 Support. Manage datacenter environments Oversight of power consumption, cooling, cabling, server racking and equipment integrity vendor access Coordination of vendor access, equipment moves, use of the co-location ticketing system and cage security Tracking and management of tape silo capacity and tape replenishment through Vital Records, the third party responsible for remote storage management Thanks Regards Jacob Schultz jacobaitech-corp.com 903-416-8706

Keywords: AiTech Corp, Jersey City , Application Support, Other , Jersey City, New Jersey

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