JerseyCityRecruiter Since 2001
the smart solution for Jersey City jobs

HME Support Rep.

Company: Mommy Jobs Online
Location: Jersey City
Posted on: June 15, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Jersey City , HME Support Rep., Other , Jersey City, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Career Day ! Seeking Certified HHA's ! To work in the Westchester and
Description: CAREER DAY EVENT HHA'S FROM ROCKLAND/WESTCHESTER THE N.E. BRONX LOCATION: WESTCHESTER E.O.C. 26 SOUTH BROADWAY YONKERS,
Company: SeniorBridge
Location: White Plains
Posted on: 06/20/2019

Denial Medical Coders
Description: Please only apply if you meet the qualifications and your resume must reflect your work experience. PT
Company: Mommy Jobs Online
Location: White Plains
Posted on: 06/20/2019

Data Entry Remote
Description: Mommy Jobs Online is all about helping jobseekers find the right job working at home. Do you enjoy helping others Are you looking for a company with great benefits and monetary incentives We want to (more...)
Company: Mommy Jobs Online
Location: West Babylon
Posted on: 06/20/2019


Humana Senior Bridge is Seeking Certified HHA's- LIVE IN/SHIFTS
Description: HUMANA IS SEEKING EXPERIENCED LIVE IN'S AND SHIFTS CERTIFIED HHA'S TO WORK IN THE
Company: SeniorBridge
Location: White Plains
Posted on: 06/20/2019

IMMEDIATE PLACEMENTS AVAILABLE For HHA's, PCA's And Companions
Description: Are you a compassionate person who takes initiative Do you have what it takes to Improve the Quality of Life for our clients and their families every day
Company: FirstLight Home Care
Location: White Plains
Posted on: 06/20/2019

SA - Flexible
Description: SALES AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff they
Company: NuMedia
Location: White Plains
Posted on: 06/20/2019

HHA/PCA's and Companions Needed in Westchester
Description: Are you a compassionate person who takes initiative Do you have what it takes to Improve the Quality of Life for our clients and their families every day We look for individuals with a passion for
Company: FirstLight Home Care
Location: White Plains
Posted on: 06/20/2019

Clinical Coding
Description: We area fast-growing tech company that provides a SaaS-based healthcare analytics platform for medical records analysis and targeted solutions for HEDIS Hybrid, Medicare and Exchange Risk Adjustment and (more...)
Company: Mommy Jobs Online
Location: Levittown
Posted on: 06/20/2019

HR Personnel Assistant
Description: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of 450 ads per (more...)
Company: Mommy Jobs Online
Location: White Plains
Posted on: 06/20/2019

HHA - Full Time - Immediate Opening
Description: If you have a passion for helping others and want a rewarding career with a supportive team of home care experts who use the very latest in homecare strategies and processes,
Company: Right At Home
Location: White Plains
Posted on: 06/20/2019

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Jersey City RSS job feeds