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Client Services Consultant (Temporary Position)

Company: PrO Unlimited
Location: Jersey City
Posted on: December 3, 2019

Job Description:

JOB DESCRIPTION -If you enjoy teaming up with top talent, strong processes, and robust technology then you'll enjoy PRO Unlimited as we continue our investment in People, Process, and Technology. PRO Unlimited, a global consulting firm supporting contingent workforce management, is currently recruiting for the position of -CSC.PRO Unlimited introduced the first purely vendor neutral model for managing the contingent workforce in 1994 and continues to be an industry leader servicing our global clients throughout the US and in more than 50 countries. Managed Service Providers (MSP) today capture 50% or more of the $1.0 Trillion plus in temp and contractor spend, a percentage estimated by analysts to experience double-digit growth annually for the next decade.This position supports the success of PRO Unlimited by adding a necessary value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high quality work. Position SummaryThe CSC is an onsite role at a client location, responsible for the day to day delivery of PRO's products/services. The CSC reports to the Operations Manager (OM).The CSC must maintain quality customer service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work. Depending on the size of the onsite team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines. A CSC must conduct themselves in a manner which is respectful and compatible with their client environment. As an "invited" - guest an onsite CSC must be diligent in respecting the client's culture, expectations and codes of conduct. A strong, politically sensitive customer service manner is required at all times.Job Functions and DutiesA. Maintain desk procedures and day-to-day processesMaintain an updated SOP "Standard Operating Procedures" - for day-to-day procedures so that operation functions efficientlyImplement new processes and enhance current process to strengthen efficiencyB. Payroll Conduct orientation for all new workers either face-to-face or via phone providing new hire orientation packet and having he/she sign all necessary paperworkMaintain accurate and complete WAND records for all workersResolve and follow through, in a timely manner, all issues related to the worker, either at the request of the worker or that of his/her managerFacilitate Employee Relations issues and include Human Resources or OPM as neededProvide consistent and timely updates of problems and their resolution to the OPM.Escalate to the OPM any serious issues that may jeopardize PRO's position with the client or staffing supplier, or issues that require the involvement of senior PRO resources. Consistently exhibit friendly, professional customer serviceC. Staffing DeskFacilitate the fulfillment of temporary requisitions through PRO's systems (WAND)Efficiently manage the relationship/interaction of the approves staffing desk suppliers and managersIdentify process efficiencies and recommend implementation to the OPM Resolve and follow through, in a timely manner, all issues related to the worker, manager and staffing agency. Provide consistent and timely updates of problems and their resolution to the OPM.Escalate to the OPM any serious issues that may jeopardize PRO's position with the client or staffing supplier, or issues that require the involvement of senior PRO resources. Consistently exhibit professional customer serviceProactively meet with hiring managers to qualify requisitionsConvey requisition and client environment information to approved suppliers to empower them for successD. ClientEnsure that all deliverables outlined in the "--Scope of Work' are metMaintain all order information in WANDEnsure work is performed in a manner respectful and compatible with client's environmentDevelop positive and professional relationships with client users of PRO programConsistent follow through so that issues are resolved in a timely mannerInitiate proactive meetings with end users to gauge satisfaction and to identify opportunities for improvement. Communicate this to your OPM and propose resolutions.E. General ResponsibilitiesPerform all required WAND data entry before leaving work dailyGenerate all required weekly reports to both client and PRO on a timely basisFollow all required client and PRO mandated procedures and policies during the exercise of their responsibilitiesAble to conduct business communications effectively both verbal and in writingDisplay integrity in the use of equipment, resources and materialsMinimum Qualifications4 years of college, Bachelor's degree Three years of experience in sales, marketing, staffing industry operations, HR/recruiting, and customer service is preferredAbility to communicate effectively in writing, verbally, and interpersonally. Able to interact and communicate with all levels of staff and clientsMust have good customer service and administrative organizational skillsWorking knowledge of: MS Office Suite - Excel, Word, PowerPoint, OutlookDetail oriented, critical thinker, problem solverWe offer a comprehensive benefits package. Salary is commensurate with experience. An Equal Opportunity Employer/M/F/D/V.Please visit us at:

Keywords: PrO Unlimited, Jersey City , Client Services Consultant (Temporary Position), Professions , Jersey City, New Jersey

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