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IT Support Analyst

Company: Forbes
Location: Jersey City
Posted on: December 3, 2019

Job Description:

Forbes seeks an -IT Support Analyst -to support our internal customer service IT requests and maintain its service desk database. This individual will attempt to resolve all incidents on a timely basis, keep client service expectations, and manage communication flow to clients and document resolutions.In addition to joining a high performing team, you would be joining a passionate and engaged culture that celebrates:Entrepreneurship: -Freedom to innovate, identify new opportunities and take on responsibilitiesCareer Development: -Formal mentorship program, industry conference attendance and speaking opportunitiesWork/Life Balance: -Flexible work schedule, regular group outings, the celebration of passion projects and side hustles, optional mindfulness sessions twice a monthPositivity: -Emphasis on positive communication, transparency and team buildingWHAT YOU WILL BE DOING: -Evaluate and prioritize incoming service requests from users experiencing problems with hardware, software, networking, telecommunications and other computer-related technologies for both technical and non-technical clientsMaintain the overall desktop environment, including hardware installation and troubleshooting, software installation, configuration and supportDiagnose and perform routine repairs or arranges for vendor repair, as appropriate for a full range PC/Windows and Macintosh hardware, software and network issuesPerform local and network installations of software and help users access and use this softwareFacilitate hardware, software, and system set up for new employees /usersMaintain detailed trouble tickets, escalating issues accordingly and keeping the constant channel of communication open with customers during an escalationHandle problem recognition, research, isolation, resolution, and follow-up for all user support requestsInvestigate/research alternative solution across both hardware and software, make recommendations, and prepare implementation plans for computer hardware/softwareMaintain an accurate inventory of technology assets assigned to users, including entering new assets into the inventory management database, tracking asset deployments and dispositions and yearly inventory trackingRoute calls to other support personnel as needed to address and resolve user requestsWHAT WE ARE LOOKING FOR:2-5 years experience in desktop support roles over the phone and in-personFluency in troubleshooting on both PC/Windows 7 and 10, MacOS/Mojave, SierraSchedule flexibility to work a range of shifts, including weekends and night shifts as neededAbility to provide on-call "after-hours" support based on a rotation schedule and as neededBENEFITS:Access to and support from senior managers vested in your development and growthAn environment where experimentation is not only allowed but encouragedPassionate teammates and coworkersOpportunities to advanceCompetitive payWHO WE ARE:The defining voice of entrepreneurial capitalism, Forbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most-influential leaders and entrepreneurs who are driving change, transforming business, and making a significant impact on the world. The Forbes brand today reaches more than 120 million people worldwide through its trusted journalism, signature LIVE events, custom marketing programs, and 40 licensed local editions in 70 countries. Forbes Media's brand extensions include real estate, education, and financial services license agreements. For more information, visit: -/forbes-media/Forbes is an equal opportunity employer.

Keywords: Forbes, Jersey City , IT Support Analyst, Professions , Jersey City, New Jersey

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