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App. Production Supp. Technical Analyst

Company: Brown Brothers Harriman
Location: Jersey City
Posted on: December 4, 2019

Job Description:

Application Production Support Technical Analyst (Data) At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our clients financial well-being. If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you Join us as our Application Production Support Technical Analyst! Brown Brothers Harriman is currently recruiting Technical Analystto join our Application Production Support organization. Perform (ITIL) Event, Incident, Problem and Knowledge Management function as well as Change oversight. This also includes but not limited to: Systems Health/Performance Monitoring and Automation, Crisis Management, Break Fix, Maintenance and Implementation support. Provide Technical expertise to effectively resolve Incidents and Problems in a timely manner. Will complete/ensure accurate and current metrics to facilitate reporting for overall health/RAG status of Production environment. Will champion changes to assigned applications or processes to improve the Production environment and/or overall Production Management (Support) function. Participate in standing meetings to facilitate day to day operations and/or drive resolution as needed. Participate in various group and/or organizational initiatives as needed. Assist with the Production Management strategy and execution which includes project planning, resource scheduling, communication and strategic technology solutions as it relates to maintaining the overall integrity and stability of the BBH Production Environment(s). This position will work with business users, technical architects, vendors, development teams, and other Systems staff to ensure business needs and systems goals are achieved through proactive and timely responses to support needs and events. This role requires supporting a diverse portfolio of products of varying technologies, some of which are internally developed and some of which are vendor products. Some of your additional responsibilities include: Technical - Develop, maintain, and increase the knowledge and skills essential to performing the job to solve Problems and resolve Incidents independently. - Solve job-related problems and perform the technical responsibilities of the job with a high level of competence. - Understand the applications/infrastructure/ecosystems for the products supported - Engage in the development process to ensure that supportability, monitorability, maintainability and resiliency are all built in. Systems Health / Performance Monitoring, Event Management - Participate in discussions with various system areas on defining and implementing automated system health and performance: metrics, SLA's, alerts/error notifications, hardware and application response times for core application components and processes. - Follow up and perform due diligence for all system health, performance review and daily tasks allocated per assigned applications. Change Oversight - Proven experience in following and operating within the framework of the software development life cycle (SDLC) - Review Changes to ensure adequate information, testing, planning and overall readiness to implement in Production. - Facilitate preparation to support new functionality being deployed including training, knowledgebase review and testing if required. Crisis Management - Assist with troubleshooting efforts to resolve application outage in a timely manner - Assist with communication status of research to interested parties and ensure documentation is up to date - Assist with the facilitation of Post Mortem discussions and write ups surrounding Critical and High Incidents. Incident and Error Management - Responsible for the Incident management process. Responsible for timely triage, handling, resolution and restoring services. - Perform review of workarounds for process, integrity, ownership, impact and risk to the Application and Business Process defined. - Ensure accurate and current Incident records to facilitate proper metrics for Reporting to Stakeholders/Sr. Leadership. Problem Management - Participating in activities associated with the Problem Management Life Cycle. Seen as an expert to assist with the progressive life cycle of a problem until resolved. - Ensure the integrity and accuracy of information associated with problems (and/or System Defects) are appropriately logged in the central repository to facilitate effective metrics for Reporting to Stakeholders/Sr. Leadership. - Facilitation of Root Cause Analysis (RCA) efforts for Incidents (identification and validation of RCA findings), document and identify work-around. Qualifications: - BA/BS Degree in Computer Science and/or related work experience - 5+ years of Financial Services industry experience (Preferably Tier 2/3 System Support or have a Development background) - Strong understanding of technical concepts and experience with multiple technologies and platforms - Experience with scripting and automation - Ability to understand and interpret technical logs and code - Strong verbal and written communication ability. - Analytical and problem-solving skills. - Desire to learn and to solve technical problems - Experience executing process improvement - Ability to participate in transformative initiatives - Ability to work in high Energy and visible environments - Understanding and experience using ITIL concepts - 3+ years of Strong Financial services experience and/or 3+ years of Experience and Understanding of SQL/PL SQL in ORACLE and/or Sybase, Java, C++, Visual Basic, Unix and any other specified or required programming languages - Knows the business and the mission-critical technical and functional skills needed to do the job - Can quickly separate the mission-critical from the nice to dos and the trivial; quickly senses whats the next most useful thing on work on; focuses on the critical few tasks that really add value first. - Fearlessly takes on all issues, challenges, and people; comfortably confronts and works through conflict; challenges the status quo; energized by tough challenges - Is well organized, resourceful and planful; can work on multiple tasks at once without losing track; foresees and plans around obstacles - Maneuvers well to get things done; maze bright; knows where to go to get what he/she needs; politically aware and agile; knows what the right things to do is; presents views and arguments well, influencing others - Ability to synthesize information quickly and translate this into clear, concise information to be shared with user base/client; can tailor the message to meet the user/client requirements - ITIL Foundation Certification (not mandatory but a plus) What We Offer: - A collaborative environment that enables you to step outside your role to add value wherever you can - Direct access to clients, information and experts across all business areas around the world - Opportunities to grow your expertise, take on new challenges, and reinvent yourselfwithout leaving the firm - A culture of inclusion that values each employees unique perspective - High-quality benefits program emphasizing good health, financial security, and peace of mind - Rewarding work with the flexibility to enjoy personal and family experiences at every career stage - Volunteer opportunities to give back to your community and help transform the lives of others We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Full time Jersey City

Keywords: Brown Brothers Harriman, Jersey City , App. Production Supp. Technical Analyst, Professions , Jersey City, New Jersey

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