Application Support Analyst (OST) (Spec'st Appl Support Analyst)
Company: eFinancial Careers
Location: Jersey City
Posted on: March 27, 2020
As aglobal investments company, BNY Melloncan act as a single
point of contact for clients looking to create, trade,hold, manage,
service, distribute or restructure investments, and
safeguardsnearly one-fifth of the world's financial assets. Every
day, our Technologyemployees make this happen while also seeking
out new ways to do it moreefficiently and effectively. As partof
BNY Mellon's global Technologyorganization, you'll have the
opportunity to engage with some of the bestand brightest
technology, business, and financial minds to find new and
betterways to exceed our clients' expectations and build the future
of financialservices. With more than 230 years of industry leading
experience under ourbelts, you might even say that we are the
original fintech. Our Team Operations and Shared Tech (OST) owns
the ecosystem through which BNYMellon's products and services are
delivered to our clients and our internalbusiness operations teams.
We provideCustody/Cash/Settlement services, run BNYM's digital
platform (NEXEN) alongwith associated shared services, oversee the
technology portfolio forAlternative Investments and Sub-Accounting
products, and drive operationaltransformation through technology to
make our clients and us more efficient.OST's world-class engineers
build solutions with an 'empathy first' principle.We believe that
our products and services are superior when we know ourclients,
users, and partners - and that the more embedded we are with them
andthe more we interact with them, the more empathy we exercise.
The Production Services Team is dedicated to ensuring that
ourtechnology environments are best in class. Our Production
Services team runsthe systems that keep BNY Mellon running. Our
mission is to deliver a full IT service management lifecycle
acrossall run-the-bank applications and infrastructure support with
the purpose ofproviding a controlled, secure, and predictable
production environment. Our teammembers use their technical skills
and business knowledge to bring forthsolutions that will take our
company into the future. If you are a collaborative continual
learnerwith a global mindset and a desire to contribute to our
company's toppriorities, this is the place for you. The Role As
part of theOST Production Services team, we are looking for an
Application Support Analyst. Key Responsibilities: Maintains and
supports applications and their operatingenvironments. Ensures that
all service requests are addressed and resolvedwithin SLAs.
Maintains service uptime & SLA as committed. Acts as an SME for all
incidents, issues, alerts, problems andchanges related to the
applications. Triaging & Prioritizing incidents,issues, alerts,
problems & user support requests. Resolving moderatelycomplex
application/system issues, routing, and escalating, high
complexityissues (as needed), engaging the required groups
including InfrastructureSupport and Application Development teams
(as needed). May interact directlywith internal clients regarding
ongoing issue activities Tracks the incident throughout the
lifecycle and ensures it isclosed upon completion. Coordinates with
the Senior Incident Officer/Production Services Application Lead to
provide information needed for updates.Analyzes issues of moderate
complexity, participates in documenting root causeand documents
potential solutions to prevent recurrence. Monitors changes to
applications and their operating environmentand provides
application support input with regard to Configuration
Management,Change Management, and Release Management activities.
Reviews contingency documentation and recommends updates.
Supportscontingency / recovery testing. Identifies new
opportunities to streamline and improverecovery solutions.
Identifies repeatable manual tasks and leads efforts to
automate.Provides knowledge and training to new support personnel.
And follows standardprocedures to document and maintain knowledge
artifacts including articles forself-help and recurring issues.
Supports regulatory compliance or audit support activities
asneeded. May interact directly with internal and external
auditors. Specialist Appl Support Analyst-> > Maintains and
supports applications and their operating environments. Provides
technical and/or business guidance to the SCM team as well as other
groups. May allocate/coordinate work within a team/project.
Analyzes system requirements. May review SCM plans and SCM
scripts/programs.Monitors changes to applications and their
operating environment. Analyzes any complex issues. Provides
application support input with regard to SCM activities. May
interact directly with clients regarding project activities.
Recommends technical solutions on application problems. Reviews and
analyzes product migrations through all systems environments.
Reviews and develops updates of contingency documentation and
processes. Contributes to the achievement of related teams'
objectives. Qualifications Bachelor's degree in computer science or
a related discipline, or equivalent work experience required,
advanced degree is beneficial, 6-8 years of diverse experience in
information technology required, experience in the securities or
financial services industry is a plus. Strong Unix/Linux shell,
navigation, commands, and scripting skills required. Working Oracle
PL/SQL skills required Working Java, & JVM skills required Working
knowledge of Informatica or Pentaho ETL, Business Objects
reporting, or Smartstream TLM products are a plus. BNY Mellon is an
Equal Employment Opportunity/Affirmative Action
Employer.Minorities/Females/Individuals With Disabilities/Protected
Veterans. Our ambition is to build the best global team - one that
is representative and inclusive of the diverse talent, clients and
communities we work with and serve - and to empower our team to do
their best work. We support wellbeing and a balanced life, and
offer a range of family-friendly, inclusive employment policies and
employee forums. Primary Location: United
States-Pennsylvania-Pittsburgh Internal Jobcode: 45139 Job:
Information Technology Organization: Operations & Shared
Technology-HR13644 Requisition Number: 2002142
Keywords: eFinancial Careers, Jersey City , Application Support Analyst (OST) (Spec'st Appl Support Analyst), Professions , Jersey City, New Jersey
Didn't find what you're looking for? Search again!