IT Service Desk Analyst with ITIL at Newark, NJ.
Company: SpikeIT Global Solutions, INC
Location: Jersey City
Posted on: April 4, 2021
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Job Description:
Company Description\n \n Job title: IT Service Desk Analyst with
ITIL\n \n Location: Newark, NJ\n \n Duration: Long term contract\n
\n Responsibilities\n Proactively monitor client networks and
equipment and take immediate action or escalate alerts as required.
Field client phone calls, emails, and alerts and create tickets.
Provide first & second level of support to clients to identify,
diagnose, and resolve issues accordingly. Escalate / dispatch
trouble tickets to appropriate channels to ensure tickets are
closed in a timely fashion Communicate technical issues and
solutions with clients in business terms. Ensure all tickets are
updated with accurate and timely information\n Qualifications\n
Bachelor---s Degree in Computer Science or related field. 3-5 years
experience in a corporate IT service desk environment. Ability to
work in fast paced environment and a strong desire to learn. Must
have exceptional skills in Office 365 Must be proficient working
with Microsoft Windows, Office Suite, and Active Directory Must
have basic networking (TCP/IP, DNS, routing, subnetting) knowledge
Excellent communication skills, including the ability to interact
effectively with executives, engineers, and peers. Promote and
maintain a high standard of customer service at all times Team
player required: must be able to interact with peers, management,
and senior engineers in a constantly evolving environment\n If you
are interested, please fill the below details and send along with
your updated resume.\n Visa Status: Current Location : Contact
Number: Are you open to face to face interview?: Are you ready for
relocation, if non local?: Expected Rate $/Hr: Skype ID: Project
Availability: Best time to reach:\n Regards,\n \nHameed Shaikh\n \n
SpikeIT Global Solutions, Inc.\n \n Phone : 732-743-8526\n \nEmail:
hameed.s@spikeitglobal.\n \n com\n Web : www.spikeitglobal.com\n \n
Additional Information\n \nAll your information will be kept
confidential according to EEO guidelines.
Keywords: SpikeIT Global Solutions, INC, Jersey City , IT Service Desk Analyst with ITIL at Newark, NJ., Professions , Jersey City, New Jersey
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