IT Service Desk Analyst with ITIL at Newark, NJ.

Company: SpikeIT Global Solutions, INC
Location: Jersey City
Posted on: April 4, 2021

Job Description:

Company Description\n \n Job title: IT Service Desk Analyst with ITIL\n \n Location: Newark, NJ\n \n Duration: Long term contract\n \n Responsibilities\n Proactively monitor client networks and equipment and take immediate action or escalate alerts as required. Field client phone calls, emails, and alerts and create tickets. Provide first & second level of support to clients to identify, diagnose, and resolve issues accordingly. Escalate / dispatch trouble tickets to appropriate channels to ensure tickets are closed in a timely fashion Communicate technical issues and solutions with clients in business terms. Ensure all tickets are updated with accurate and timely information\n Qualifications\n Bachelor---s Degree in Computer Science or related field. 3-5 years experience in a corporate IT service desk environment. Ability to work in fast paced environment and a strong desire to learn. Must have exceptional skills in Office 365 Must be proficient working with Microsoft Windows, Office Suite, and Active Directory Must have basic networking (TCP/IP, DNS, routing, subnetting) knowledge Excellent communication skills, including the ability to interact effectively with executives, engineers, and peers. Promote and maintain a high standard of customer service at all times Team player required: must be able to interact with peers, management, and senior engineers in a constantly evolving environment\n If you are interested, please fill the below details and send along with your updated resume.\n Visa Status: Current Location : Contact Number: Are you open to face to face interview?: Are you ready for relocation, if non local?: Expected Rate $/Hr: Skype ID: Project Availability: Best time to reach:\n Regards,\n \nHameed Shaikh\n \n SpikeIT Global Solutions, Inc.\n \n Phone : 732-743-8526\n \nEmail: hameed.s@spikeitglobal.\n \n com\n Web : www.spikeitglobal.com\n \n Additional Information\n \nAll your information will be kept confidential according to EEO guidelines.

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