SalesForce Business Analyst
Company: Pyramid Consulting Inc.
Location: Jersey City
Posted on: April 10, 2021
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Job Description:
Business Analysts are the central point of contact between the
Application Development (AD) team and business process subject
matter experts. They work with the business units to gather
requirements for new initiatives and enhancements to the
applications and technologies which support the digital client
experience. This Business Analyst role will have a focus on
Salesforce.com and related integrations which support customer
relationship management (CRM), onboarding and client self service
capabilities. Specific Responsibilities Partner with the business
to maximize the use of Salesforce to support a 360-degree view of
the client Partner with the Application Development team to
translate business requirements Keep up to date with latest
releases and capabilities of applications such as Salesforce and
DocuSign Coordinate with stakeholders around the project intake and
delivery process Act as an intermediary between the operational,
onboarding and client facing teams to coordinate shared solutions
Play an instrumental role as part of the Client Services
organization, in maximizing the value of the tools and improving
client experience Align risk and control processes into day to day
responsibilities to monitor and mitigate risk; escalate
appropriately Qualifications Minimum of 5 years of related
experience Bachelor''s degree preferred with Masters or equivalent
experience Experience with business/system analysis and
requirements documentation Experience/knowledge of business process
re-engineering Good communication skills with the ability to
present non-technical details to a technical audience Proficiency
with Microsoft Suite (Word, Excel, PowerPoint, Visio, Project)
Preferred: Salesforce administration experience and/or
certifications Experience with E-signature tools such as DocuSign
or Adobe Familiarity with Business Process Management (BPM) and
client onboarding workflows - provided by Dice by Jobble
Keywords: Pyramid Consulting Inc., Jersey City , SalesForce Business Analyst, Professions , Jersey City, New Jersey
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