IT Service Desk Analyst with ITIL at Newark, NJ.
Company: SpikeIT Global Solutions, INC
Location: Jersey City
Posted on: May 2, 2021
Job title: IT Service Desk Analyst with ITIL
Location: Newark, NJ
Duration: Long term contract
- Proactively monitor client networks and equipment and take
immediate action or escalate alerts as required.
- Field client phone calls, emails, and alerts and create
- Provide first & second level of support to clients to identify,
diagnose, and resolve issues accordingly.
- Escalate / dispatch trouble tickets to appropriate channels to
ensure tickets are closed in a timely fashion
- Communicate technical issues and solutions with clients in
- Ensure all tickets are updated with accurate and timely
- Bachelor's Degree in Computer Science or related field.
- 3-5 years experience in a corporate IT service desk
- Ability to work in fast paced environment and a strong desire
- Must have exceptional skills in Office 365
- Must be proficient working with Microsoft Windows, Office
Suite, and Active Directory
- Must have basic networking (TCP/IP, DNS, routing, subnetting)
- Excellent communication skills, including the ability to
interact effectively with executives, engineers, and peers.
- Promote and maintain a high standard of customer service at all
- Team player required: must be able to interact with peers,
management, and senior engineers in a constantly evolving
If you are interested, please fill the below details and send along
with your updated resume.
- Visa Status:
- Current Location :
- Contact Number:
- Are you open to face to face interview?:
- Are you ready for relocation, if non local?:
- Expected Rate $/Hr:
- Skype ID:
- Project Availability:
- Best time to reach:
SpikeIT Global Solutions, Inc.
Phone : 732-743-8526
Web : www.spikeitglobal.com
All your information will be kept confidential according to EEO
Keywords: SpikeIT Global Solutions, INC, Jersey City , IT Service Desk Analyst with ITIL at Newark, NJ., Professions , Jersey City, New Jersey
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