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IT Service Desk Analyst with ITIL at Newark, NJ.

Company: SpikeIT Global Solutions, INC
Location: Jersey City
Posted on: May 2, 2021

Job Description:

Company Description

Job title: IT Service Desk Analyst with ITIL

Location: Newark, NJ

Duration: Long term contract


  • Proactively monitor client networks and equipment and take immediate action or escalate alerts as required.
  • Field client phone calls, emails, and alerts and create tickets.
  • Provide first & second level of support to clients to identify, diagnose, and resolve issues accordingly.
  • Escalate / dispatch trouble tickets to appropriate channels to ensure tickets are closed in a timely fashion
  • Communicate technical issues and solutions with clients in business terms.
  • Ensure all tickets are updated with accurate and timely information
    • Bachelor's Degree in Computer Science or related field.
    • 3-5 years experience in a corporate IT service desk environment.
    • Ability to work in fast paced environment and a strong desire to learn.
    • Must have exceptional skills in Office 365
    • Must be proficient working with Microsoft Windows, Office Suite, and Active Directory
    • Must have basic networking (TCP/IP, DNS, routing, subnetting) knowledge
    • Excellent communication skills, including the ability to interact effectively with executives, engineers, and peers.
    • Promote and maintain a high standard of customer service at all times
    • Team player required: must be able to interact with peers, management, and senior engineers in a constantly evolving environment
      If you are interested, please fill the below details and send along with your updated resume.
      • Visa Status:
      • Current Location :
      • Contact Number:
      • Are you open to face to face interview?:
      • Are you ready for relocation, if non local?:
      • Expected Rate $/Hr:
      • Skype ID:
      • Project Availability:
      • Best time to reach:

        Hameed Shaikh

        SpikeIT Global Solutions, Inc.

        Phone : 732-743-8526

        Email: hameed.s@spikeitglobal.

        Web :

        Additional Information

        All your information will be kept confidential according to EEO guidelines.

Keywords: SpikeIT Global Solutions, INC, Jersey City , IT Service Desk Analyst with ITIL at Newark, NJ., Professions , Jersey City, New Jersey

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