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Salesforce Senior Business Analyst

Company: DTCC
Location: Jersey City
Posted on: January 15, 2022

Job Description:

Are You Ready to Explore A World of Possibilities? Join our DTCC family, and youll grow your expertise and become the best version of you. As you embark on a new journey, youll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Retirement benefits Paid Time Off and other leave of absence Flexible/Hybrid Work Arrangements Why Youll Love This Job: As a Business Analyst within the Digital Client Experience Team, you will be the central point of contact between the Application Development (AD) team and business process subject matter experts. You will have the opportunity to work with the business units to gather requirements for new initiatives and enhancements to the applications and technologies which support the digital client experience. You will also be expected to have a focus on Salesforce.com and related integrations which support customer relationship management (CRM), onboarding and client self service capabilities. Your Primary Responsibilities: Partner with the business to maximize the use of Salesforce to support a 360-degree view of the client Enhance Salesforce capabilities to drive support processes across Client Services and Global Operations Partner with the Application Development team to translate business requirements Prioritize requests in alignment with business initiatives and Salesforce platform enhancements Keep up to date with the latest releases and capabilities of Salesforce Coordinate with stakeholders to provide transparency around the project intake and delivery process Act as an intermediary between the operational, onboarding and client facing teams to coordinate shared solutions Play an instrumental role as part of the Client Services organization, in maximizing the value of the tools and improving client experience Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately **NOTE: The responsibilities of this role are not limited to the details above. ** Talents Needed for Success: Bachelor's degree or higher Minimum of 6 years Business/System Analysis experience 3+ years experience of Salesforce administration experience and/or certifications Experience with business/system analysis and requirements documentation Experience/knowledge of business process re-engineering Additional Qualifications: Good communication skills with the ability to present non-technical details to a technical audience Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Visio, Project) We offer top class training and development for you to be an asset in our organization! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About DTCC DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industrys needs and were working to continually improve the worlds most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, youll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. Its the chance to make a difference at a company thats truly one of a kind. The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations. The Derivatives Services Client Support Team looks after client queries for two platforms TIW (Trade Information warehouse) and GTR (Global Trade Repository). TIW provides payment calculation, settlement, post trade event processing and public reporting for Credit Default Swaps. GTR is a trade repository providing industry solution for Over The Counter (OTC) Derivatives and Exchange Traded Derivatives (ETD). GTR supports all asset classes Rates, Credit, Foreign Exchange, Equity and Commodities reporting as well as Collateral and Valuation reporting. The GTR spans three continents, enabling users to meet their regulatory reporting obligations across the globe, in an open, cost effective and efficient manner via a single platform. It is essential for managing systemic risk and providing regulators with unprecedented transparency into the market.

Keywords: DTCC, Jersey City , Salesforce Senior Business Analyst, Professions , Jersey City, New Jersey

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