Business Analyst-eCommerce
Company: RED Global
Location: Jersey City
Posted on: May 13, 2022
Job Description:
POSITION SUMMARY: Are you an innovative and insightful thinker
who likes solving complex business problems?Have you facilitated
cross-functional teams focused on achieving Consumer outcomes that
utilize eCommerce & Omnichannel products?We have embarked upon
building a Global Digital Commerce platform, a world class
ecosystem focused around the needs of our customers, while also
being operationally efficient. In your new role, you will have the
opportunity to help define and shape the future of Digital Commerce
across all brands in the Americas region.You will collaborate with
experts in the digital commerce space to develop innovative
eCommerce, Omnichannel and Retail product solutions. The Business
Solutions Analyst for Digital Commerce will play a critical role in
defining actionable insights & guiding user stories for the North
America eCommerce sites & Omnichannel capabilities.The Business
Solutions Analyst will develop a deep understanding of the
eCommerce Digital Channel on the eCommerce sites and associated
channels, and drive epics & user stories for the following
domains:
- eCommerce Experience
- Checkout & Account Management
- Products & Merchandising
- Order Management & Customer Service
- Insights & Analytics
- Salesforce Commerce Cloud capabilities & productPRIMARY
RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
- Define epics, write user stories with the voice of the
stakeholder, and sequence backlogs for delivery
- Develop detailed testing scripts and acceptance criteria for
team members to follow during testing of fixes and
enhancements
- Conduct user acceptance testing (UAT) demos, coordinate UAT,
and gather user approvals
- Partner with UX, analytics, engineering, QA and business
partners on feature design and development
- Evaluate information received to mitigate conflicts, decompose
high-level information into details, translate low-level
information to business understanding, and distinguish requests
from underlying needs
- Perform competitive analysis using a variety of digital
enablement tools
- Measure KPI's for their products
- Identify opportunities for increased efficiency, including
other necessary modifications needed due to regulations within a
respective country or region
- Lead key project management activities across the project
lifecycle
- Drive and/or assist with operational support during Retail
holiday
season________________________________________________________________QUALIFICATIONS
& EXPERIENCE:Experience:
- Minimum of 3-5 years in digital commerce business analyst
experience________________________________________________________________Education:
- Bachelor's degree required, in any relevant business, liberal
arts, STEM, or technology/engineering disciplinesSkills:
- Understand business practices and project methodologies,
focusing on Agile methods.
- Ability to interact effectively at all levels of the
organization; Strong customer, quality, and results
orientation.
- Effective communication - communicates effectively and at the
right level based on the audience, written and oral
- Problem Solving - Defines business solutions with a diverse set
of input for problems that may not be clearly defined.
- Cross Functional Coordination - Coordinates input and
participation from diverse set of business stakeholders.
- Business Relationships - Grows and strengthens relationships
with business partners.
- Facilitation experience leading group working sessions and/or
workshops
- Ability to use styles and methods that engage customers to
achieve glowing results and drive iteration.
- Ability to develop artifacts to support a digital experience
management practice
- PowerPoint and Excel skills
- Ability to cross product domains into customer experience,
merchandising, checkout, and order management
- Experience working and managing iterative delivery tools like
JIRA, Confluence
Keywords: RED Global, Jersey City , Business Analyst-eCommerce, Professions , Jersey City, New Jersey
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