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Business Analyst-eCommerce

Company: RED Global
Location: Jersey City
Posted on: May 13, 2022

Job Description:

POSITION SUMMARY: Are you an innovative and insightful thinker who likes solving complex business problems?Have you facilitated cross-functional teams focused on achieving Consumer outcomes that utilize eCommerce & Omnichannel products?We have embarked upon building a Global Digital Commerce platform, a world class ecosystem focused around the needs of our customers, while also being operationally efficient. In your new role, you will have the opportunity to help define and shape the future of Digital Commerce across all brands in the Americas region.You will collaborate with experts in the digital commerce space to develop innovative eCommerce, Omnichannel and Retail product solutions. The Business Solutions Analyst for Digital Commerce will play a critical role in defining actionable insights & guiding user stories for the North America eCommerce sites & Omnichannel capabilities.The Business Solutions Analyst will develop a deep understanding of the eCommerce Digital Channel on the eCommerce sites and associated channels, and drive epics & user stories for the following domains:

  • eCommerce Experience
  • Checkout & Account Management
  • Products & Merchandising
  • Order Management & Customer Service
  • Insights & Analytics
  • Salesforce Commerce Cloud capabilities & productPRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
    • Define epics, write user stories with the voice of the stakeholder, and sequence backlogs for delivery
    • Develop detailed testing scripts and acceptance criteria for team members to follow during testing of fixes and enhancements
    • Conduct user acceptance testing (UAT) demos, coordinate UAT, and gather user approvals
    • Partner with UX, analytics, engineering, QA and business partners on feature design and development
    • Evaluate information received to mitigate conflicts, decompose high-level information into details, translate low-level information to business understanding, and distinguish requests from underlying needs
    • Perform competitive analysis using a variety of digital enablement tools
    • Measure KPI's for their products
    • Identify opportunities for increased efficiency, including other necessary modifications needed due to regulations within a respective country or region
    • Lead key project management activities across the project lifecycle
    • Drive and/or assist with operational support during Retail holiday season________________________________________________________________QUALIFICATIONS & EXPERIENCE:Experience:
      • Minimum of 3-5 years in digital commerce business analyst experience________________________________________________________________Education:
        • Bachelor's degree required, in any relevant business, liberal arts, STEM, or technology/engineering disciplinesSkills:
          • Understand business practices and project methodologies, focusing on Agile methods.
          • Ability to interact effectively at all levels of the organization; Strong customer, quality, and results orientation.
          • Effective communication - communicates effectively and at the right level based on the audience, written and oral
          • Problem Solving - Defines business solutions with a diverse set of input for problems that may not be clearly defined.
          • Cross Functional Coordination - Coordinates input and participation from diverse set of business stakeholders.
          • Business Relationships - Grows and strengthens relationships with business partners.
          • Facilitation experience leading group working sessions and/or workshops
          • Ability to use styles and methods that engage customers to achieve glowing results and drive iteration.
          • Ability to develop artifacts to support a digital experience management practice
          • PowerPoint and Excel skills
          • Ability to cross product domains into customer experience, merchandising, checkout, and order management
          • Experience working and managing iterative delivery tools like JIRA, Confluence

Keywords: RED Global, Jersey City , Business Analyst-eCommerce, Professions , Jersey City, New Jersey

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