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Disputes Operations Analyst

Company: Bluevine
Location: Jersey City
Posted on: June 24, 2022

Job Description:

About BluevineBluevine is a high-growth fintech company empowering small businesses with innovative banking designed for their needs. Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long.By combining industry-leading technology and security with our team's expertise and care, we help small businesses spend their time on what matters most-the next chapter of their business.Since 2013, we've provided small and medium-sized businesses with access to more than $5.4 billion in financing. As a top small business banking provider trusted by thousands of small business owners, we're proud to offer a full suite of tailored banking services, including a business checking account, line of credit, and invoice factoring.Headquartered in Redwood City, CA, and with offices in Salt Lake City, Jersey City, Tel Aviv, and Karmiel, we're hiring problem solvers and collaborators to help build a better financial future for small business owners.About The RoleBluevine is looking for a Dispute Chargeback Analyst who will be responsible for handling client debit card, credit card and non card disputes. We are looking for someone with a wide range of dispute knowledge who can review and implement procedures, training and act as an subject matter expert for all things related to the Dispute Process.What You'll Do

  • Serve as an expert for dispute related questions
  • Work closely with vendor to ensure timely accurate handling of disputes
  • Monitor disputes for potential abuse, taking action as needed
  • Write clear documentation on current process
  • Filing Credit Card Chargebacks, working this process through resolution
  • Handling ACH disputes and other non card disputesWhat We Look For
    • 2+ years of experience with Visa or Mastercard Chargeback dispute process, with exposure to fraud operations, consumer/business lending, personal banking, or similar preferred
    • Understanding of bank regulations and Nacha rules
    • Strong problem solving skills
    • Passion for delivering a great customer experience
    • Impeccable judgment and acute attention to detail
    • Proven track record of high-performance
    • Work with external parties with confidence and kindness
    • Present ideas for improving or implementing processes
    • Bachelor's degree in Business Administration, Finance, or related field preferred but not requiredBenefits And Perks
      • Over $1,000 annually for a wellness benefit of your choice
      • Monthly WFH stipend
      • PTO, Company Holiday, and Flexible Holidays
      • Excellent health coverage and life insurance benefits
      • Generous, paid parental leave covering up to 16 weeks
      • 401K with an immediate 3% company match
      • Access to financial coaches and education sessions
      • Company-sponsored Mental Health Benefits, including 1:1 therapy
      • Community-based volunteering opportunities
      • Free commuter benefits - Caltrain passes for San Francisco employees and a monthly parking allowance
      • Weekly catered lunches and fully stocked kitchen pantries
      • Monthly DoorDash credit
      • Dog-friendly HQRead what candidates and employees have to say about us. Check out our Glassdoor Page .

Keywords: Bluevine, Jersey City , Disputes Operations Analyst, Professions , Jersey City, New Jersey

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