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Sr. Analyst, Production Services Application Support

Company: BNY Mellon
Location: Jersey City
Posted on: September 18, 2022

Job Description:

Overview Our Team Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets. TSG is defined by three core values:

  • Creative innovators, delivering excellence and simplicity
  • Always doing the right thing for the Bank, colleagues, and clients
  • Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team As part of TSG, the TSG Production Services team
    • Maintains a secure and stable production environment for the Bank and Clients around the globe (including Database Network, Messaging, Voice and Video technology.)
    • Monitors the Cyber Technology Operations Center (CTOC) 24x7x365 for real-time observation of the technology estate. The Role As a Production Services Application Support Analyst, you will be responsible but not limited to:
      • Fields calls and respond to alerts. Addresses technical problems by following defined procedures.
      • Monitors applications and respond to incidents.
      • Perform routine health checks and validations after changes or significant incidents.
      • Follows defined procedures for incident resolution.
      • Escalate to second level application or infrastructure support for new or high priority incidents.
      • Identify opportunities to automate manual processes.
      • Contributes to the achievement of team objectives Qualifications Bachelor's degree in computer science or a related discipline, or equivalent work experience required 0-3 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon. EEO Statement: BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Keywords: BNY Mellon, Jersey City , Sr. Analyst, Production Services Application Support, Professions , Jersey City, New Jersey

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